AI-powered employee service that provides HR support through automation, self-service, and streamlined workflows - improving employee experience, efficiency, and HR team effectiveness.
Streamline how requests are captured, routed, and resolved so employees get answers quickly and HR teams can deliver resolutions at the first touch.
Simplify onboarding, offboarding, approvals, and life-event management with automated workflows that save time, ensure consistency, and support compliance.
Empower employees with a simple, searchable AI-powered help center anytime, delivering answers quickly without interrupting their workflows or slowing productivity.
Gain visibility into request volume, resolution times, and repeat request trends to prioritize strategic work, improve service quality, and make data-driven decisions.
Why HR Teams Choose Zendesk
HR service made easy
AI built for resolutions automates routine tasks and guides agents without losing a human touch.
A unified platform lets you manage requests, tasks, and inquiries in one workspace.
Omnichannel support that meets employees in their flow of work, including email, Slack, and Teams.
Interactive Tour
Try Zendesk for HRSM today
See the product in action
See how we help HR teams deliver instant resolutions through one unified platform. (This tour is only available in English.)
HR teams use Zendesk to reduce manual work and deliver faster service. With AI agents and automation handling routine HR questions, teams can focus their time on strategic work.
“Employees now have tools they never had before. And we get back the gift of time, so we’ve been able to tackle larger projects and focus on more complex issues.”
“Thanks to Zendesk, we know that all employee tickets are routed to the right places, according to different workflows or approval flows. Plus, we have all the data we need to know how well we’re serving our employees and how we can improve.”
Roland Wang
Director of People Technology, Planning & Analytics, Agoda
“Employees now have tools they never had before. And we get back the gift of time, so we’ve been able to tackle larger projects and focus on more complex issues.”
“Thanks to Zendesk, we know that all employee tickets are routed to the right places, according to different workflows or approval flows. Plus, we have all the data we need to know how well we’re serving our employees and how we can improve.”
Roland Wang
Director of People Technology, Planning & Analytics, Agoda
“Employees now have tools they never had before. And we get back the gift of time, so we’ve been able to tackle larger projects and focus on more complex issues.”
Zendesk offers HR service management software with everything you need to deliver great employee experiences: an HR service desk, smart automations, self-service tools like a service catalog.
Perfect—you're halfway there. Use the same trusted product as your HR service management platform to get up and running faster. Your team already knows how it works, and you'll save time and costs on implementation. Talk to Sales about adding employee service.