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Tech for Good


Dispatch from the frontlines of critical customer service—with the International Rescue Committee’s Andre Heller

For World Refugee Day, we sat down with the IRC's Andre Heller to learn how his team uses Zendesk to scale their global response efforts.

Latest stories

Article
5 min read

Zendesk Agents of Change program: Empowering communities with CX agent training

Zendesk Agents of Change program celebrates nearly 200 agents trained and five new partners at the start of 2024. Learn more about the unique program, the success stories, and what the future holds.

Article
2 min read

The International Rescue Committee puts Afghan refugees on the path to safety

Learn how the International Rescue Committee is supporting resettlement efforts in the U.S.

Article
6 min read

Urban Alchemy uses Zendesk to help heal homeless communities

Learn how Urban Alchemy is scaling its efforts to transform more disenfranchised communities in city centers.

Article
6 min read

How KindWork trains and graduates underserved students into tech jobs

The nonprofit’s free training program helps young adults from overlooked communities launch CX careers.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
5 min read

How the ERC connects the landscape with people who can help save it

Global ecosystem restoration movement teams up with Zendesk to connect camps and make information accessible to all.

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5 min read

Knowledge is power—and vital for safety

When a refugee arrives in a new country their material belongings may be few, but they…

Article
6 min read

How Ameelio serves a chronically under-served population using Zendesk

Non-profit Ameelio provides a free service for users to send letters, postcards, and other mail items to incarcerated loved ones.

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