Zendesk Tips
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3 min read
Tip of the Week: Email Support for Two Different Products
It is a common scenario for one company to produce more than one product – a…
Article
3 min read
Tip of the Week: Calculate Your Average Resolution Time using CSV exports
As we described in Tip of the Week: Review Ticket Resolution Times with Reports, you can…
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3 min read
Tip of the Week: Automations vs. Triggers When To Use What
Recently, we shared two tips on some automated functions within Zendesk. We described how to use…
Article
2 min read
Tip of the Week: Organize Incoming Tickets with Multiple Email Addresses
Two important aspects of building your help desk workflow are Collecting and Processing your incoming tickets.…
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