Workplace
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4 min read
In the knowledge economy, harness the power of constant change
How recently did your company’s tech stack change? In 2018, companies’ average spend on SaaS products…
Article
5 min read
Empathy Lab: Building community in the workplace from the inside out
Without trying to sound too depressing, more and more experts are noting that our sense of…
Article
8 min read
'Kill Reply All'—a rallying cry for better digital etiquette
Modern technology has changed the way we communicate. From email to Slack to WhatsApp, every new…
Article
6 min read
Optimizing agent performance is everyone's job
W. Edwards Deming said it best, “Quality is everyone’s responsibility.” While this statement rings true in…
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Article
7 min read
So you work in customer service: where do you go from here?
Picture it—you sit down at Thanksgiving dinner, and you’re excited to dig into a plate loaded…
Article
6 min read
The case for a fragrance-free workplace
It’s Monday morning, and you step into the elevator, feeling good as hell, looking your best.…
Article
6 min read
This season, replace your FOMO with JOMO
Editor’s note: So much great business advice, so little time to read. That’s why each month…
Article
6 min read
8 more funny customer service scenes in film and TV
While most reasonable people abhor terrible customer service, for comedy writers, it’s the gift that keeps…
Article
10 min read
Why 2020 is the year for flexible workplaces
The 40-hour workweek passed into law in 1940. Back then, men went to work, and more…
Article
9 min read
The future employee experience is personalized
I recently wrote a piece about sensory customer experiences for Relate where I imagined how software…
Article
9 min read
What companies gain by hiring veterans
Few of us can begin to imagine life in the military if we haven’t ever served.…
Article
6 min read
'Unlearning' as the latest must-have skill for any startup CEO
As an early stage investor, I have worked with hundreds of CEOs and founders. Some successful,…
Article
6 min read
6 strategies for being happier at work
Sharissa Sebastian was absolutely miserable at work. After 13 years of achieving—first degrees and then progressively…
Article
8 min read
Sometimes it’s not what you say... but how you punctuate
Is there a punctuation mark that you overuse? Chances are good there is, whether or not…
Article
6 min read
3 questions to ask when choosing the right BPO for your brand
When a company chooses a partner, the who and how are crucial. This is particularly true…
Article
8 min read
How to change the way you deal with change
Editor’s note: So much great business advice, so little time to read. That’s why each month…
Article
6 min read
Can we do better work and be happier? Max Yoder thinks so.
Editor’s note: So much great business advice, so little time to read. That’s why each month…
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