Workflow efficiency
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Introducing Agent Status Dashboard
Here's a quick guide to our Agent Status Dashboard for Zendesk WFM rookies and pros alike.
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Handling scheduling errors: An easy guide for workforce managers
Whether you're understaffed or overstaffed, we've got you covered. Check out this guide on handling scheduling errors.
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Omnichannel routing: What it is, how it works, + benefits
Learn how omnichannel routing streamlines customer service workflows, boosts agent efficiency, and increases customer satisfaction.
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Why CX teams need automated privacy tools
Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.
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How customer success operations improves customer service
Customer success operations (CS Ops) can take your customer service—and team performance—to the next level.
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9 min read
Sales vs. marketing: The differences and how they work together
Sales and marketing are two sides of the same coin. Both affect your sales pipeline, and each depends on the other. Here's what makes them different and why it matters for your bottom line.
White Paper
1 min read
Better customer experiences with omnichannel engagement
Designing a support experience that enables you to have natural conversations with your customers regardless of…
Article
1 min read
How Homebridge scaled with Zendesk
As a fast-growing company, Homebridge attributes much of its success to superior customer service. Having customer…
1 min read
How 8 companies deliver exceptional customer experience at scale
Delivering exceptional customer experience at scale can be a challenge, but with a modern, easy-to-use CRM…
Infographic
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4 steps to optimize your customer service technology
Implementing your technology solution is a major milestone—and just the first step in a journey. As…
1 min read
Make your work flow : 5 steps to scale your support operations
For growing businesses, effectively fielding every customer service inquiry becomes more and more challenging. Having the…
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5 fun facts about omnichannel support
Whether your support team is just ramping up or scaling operations globally, adopting an omnichannel strategy…
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White Paper
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Agility and the total cost of the customer experience
Introduction Total cost of ownership (TCO)—it’s a deceptively straightforward term for a complex, rapidly evolving landscape.…
1 min read
Your guide to omnichannel support
Your door is always open, regardless of your business or support hours. Today’s customers ask questions…
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1 min read
The age of the customer: How companies transform their customer experience with Zendesk
“The customer is always right” is a phrase that Zendesk takes very seriously. What a…
White Paper
1 min read
Team up on self-service with Team Publishing
The key to a great self-service experience for your customers is having great content. In order…
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Schedules in Zendesk Support
With Schedules in Zendesk Support you can build workflows and analysis around the hours of your…
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