Tools and templates
Free tools and templates for CX professionals.
25 free and customizable feedback form templates
Feedback forms help you collect opinions from customers, stakeholders, and employees. Download our free templates and collect feedback today.
Latest stories
Article
Customer feedback analysis: Overview, steps, + template
Discover actionable steps and practical tips to improve your customer feedback analysis. Use our free template to make the process easier.
Article
100+ best canned responses for live chat: Examples + template
These 100+ live chat canned responses speed up service interactions and support exceptional CX. Get started today with our template.
Article
2 min read
Customer service scorecard: How to build one + free template
A customer service scorecard can help you improve your support team’s performance and reduce customer churn. Learn how to create one and what to include.
Article
1 min read
Employee development plan: 6-step guide [free templates]
Discover the organizational impact of an employee development plan and how it can affect the employee experience. Use our free templates to get started today.
Article
1 min read
Free customer persona templates and examples
A customer persona template can help your business better understand your customers. Download our free templates and create your own customer personas today.
Article
12 min read
20 chatbot templates to improve your CX in 2024
Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.
Article
1 min read
How to write a customer apology letter: 25 templates + examples
An effective customer apology can prevent customer churn and even build customer loyalty. Get our free customer apology letter templates now.
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.