Skip to main content

Tools and media

Tools, templates, in-depth guides, podcasts, and videos to help you grow your CX knowledge and build better customer relationships.


Latest stories

Article
11 min read

30 customer success interview questions for manager candidates

Want to build the team of your dreams? Here are the customer success manager interview questions you've got to ask.

Article
9 min read

8 knowledge base article templates that work

The key to success is finding the right mix of knowledge base article templates for your target audience. Use our templates to get a head start.

Article
13 min read

A guide to customer satisfaction surveys: Top questions, examples, and templates

Asking the right customer satisfaction survey questions will provide key insights into what's working and what isn't so you can enhance the customer experience and increase retention.

Article

Customer service training: The complete guide

Prepare your team to deliver great customer experiences with this customer service training guide—and download our template.

Article
21 min read

10 effective sales pitch presentation examples, templates, and tips

With these helpful examples, you can craft an engaging sales pitch to pack your pipeline with high-quality leads.

Article
16 min read

How to write a sales email: 6 sales email examples that work

Write, send, and refine the perfect sales email.

Article
25 min read

18 sales follow-up email templates to boost conversions

The right sales follow-up email can be the difference between making a sale or not making one—we’ve got the templates to help you cross the finish line.

Article
9 min read

10 free sales forecast templates to project future revenue

An accurate sales forecast can help ensure you hit your numbers. Learn how to forecast sales with our free sales forecast templates so you can help your team track performance, make data-driven predictions, and achieve sales goals—quickly and easily.

Article
14 min read

88 effective call center scripts: Examples + template

Leverage our call center scripts and customizable template to help agents deliver consistent and excellent customer service experiences.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Best practices for conversational customer service

Companies are gravitating towards conversational customer support for the same reasons customers are: it's fast, personal, convenient, and secure.

Article
10 min read

30-60-90 day sales plan for managers, reps, and sales territories

Establish credibility and confidence with a clear 30-60-90 day sales plan.

Article
8 min read

10 key customer service metrics to measure

From customer satisfaction to resolution time, customer service metrics help teams measure performance. Download our free guide below.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

4 min read

Customer service structure: How to build an effective support team

Structuring your customer service organization requires rethinking how to best provide support, what people and skills you need, and how you will organize it.

1 min read

Customer Experience Guide

We all know that for any company to succeed, it must first and foremost focus on…

1 min read

Zendesk’s customer service guide for startups

Getting a startup off the ground is tough enough as it is—but attracting and retaining customers is even tougher.

1 min read

How to improve your sales process

A good sales process is the foundation of any successful sales organization. And just like in…

Article
34 min read

Top 22 customer service interview questions and answers in 2024

Our comprehensive list of the best customer service interview questions and answers can help you build a dream team of customer service representatives or prepare for your next customer service interview.

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.