Tools and media
Tools, templates, in-depth guides, podcasts, and videos to help you grow your CX knowledge and build better customer relationships.
Latest stories
Report: IT leaders tackle new challenges with security, AI, and CX
Discover new insights and data from 1,200 IT leaders about AI, data privacy, and CX strategies.
Article
2 min read
Overcoming government regulations and launching a marketplace with Epidemic Sound's Founder, Oscar Hoglund
Oscar Hoglund discusses how, through dedication to their mission, Epidemic Sound put the power back in artists' hands.
Strategic insights: AI & the future of employee experience
Discover new strategies for keeping employees motivated and engaged this year and beyond.
Article
3 min read
Tailscale’s $113M success with Avery Pennarun
Tailscale’s Pennarun shares insights on building a product customers love–not just like.
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Join the Zendesk Experience Research Panel and help shape the future of our products.
1 min read
Guide to omnichannel contact centers
Omnichannel contact center software streamlines communication channels so customer service reps can provide consistent and personalized support.
Article
All about PCI DSS (and why it’s important)
Earning and maintaining the trust of your customers is critical to the success of your business.…
Article
2 min read
LinkSquares’ $161M growth strategy with Vishal Sunak
Vishal Sunak, Founder of LinkSquares, shares his journey of building software for legal teams on this episode of the Sit Down Startup podcast.
Article
3 min read
The road to becoming one of the biggest marketing automation companies with a $100M+ exit with David Cummings, co-founder of Pardot
Cummings shares personal stories of startup challenges on this episode of the Sit Down Startup podcast.
Article
1 min read
Building a successful startup with Elliot Shmukler, co-founder of Anomalo and former Chief Growth Officer at Instacart
Creating your own business isn’t for the faint of heart. Just ask Elliot Shmukler, co-founder of…
Article
3 min read
Going from $0 to $100M ARR in just 18 months with Wiz co-founder Ami Luttwak
A "wiz" indeed, Luttwak discusses how to find success with customers during tough times.
Article
20 customer service resume examples + tips for 2024
Take the next step in your CX career with a customer service resume that stands out. Use one of our 20 templates below to get started.
Article
20 min read
Customer journey maps: How to create one (templates + examples)
A customer journey map helps companies understand the entire customer experience. Learn the best practices for creating one and download our free templates.
Guide: AI agents for better customer service
In this guide, discover ways to improve customer conversations with the help of bots powered by Zendesk.
Transform your CX and overcome economic downturn with AI
A guide for CX leaders to successfully adapt AI to their customer service when facing uncertainty.
Article
16 min read
Employee experience journey mapping: Full guide (+ template)
Enhance employee satisfaction and productivity with employee experience journey mapping. Try our template today.
1 min read
How to use Zendesk for HR
In this guide, we’ll show you how your HR team can use Zendesk’s low/no code tools to modernize your help desk and start building for the future of work, right here in the present.
Article
9 min read
Value chain: Definition, examples, and guide
The value chain gives you the tools to maximize your company’s value and profit margin by evaluating all business activities.
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