Tools and media
Tools, templates, in-depth guides, podcasts, and videos to help you grow your CX knowledge and build better customer relationships.
Latest stories
Article
1 min read
How to write a customer apology letter: 25 templates + examples
An effective customer apology can prevent customer churn and even build customer loyalty. Get our free customer apology letter templates now.
Article
4 min read
Customer win-back campaigns: How to build one + 10 templates
Customer churn can cause issues for any business. Learn how to create effective customer win-back campaigns, and download our templates to reengage with consumers.
Article
3 min read
OpenStore’s co-founder, Jeremy Wood, on overcoming doubts and raising $150 million
Wood shares how timing played a key role in OpenStore's success and what the future of e-commerce might look like.
Article
4 min read
How bootstrapping paved the way for a $125M growth investment in Slice
Slice’s founder Ilir Sela discusses the importance of being resourceful and putting the customer first when building a company and product.
Article
3 min read
How to overcome self-doubt and thrive through startup challenges with Electric.ai’s Ryan Denehy
The founder and CEO opens up about the challenges of entrepreneurship and how he navigated them to build a successful company.
Article
3 min read
Auth0’s Eugenio Pace on understanding your target persona
The Auth0 founder shares the importance of prioritizing people when building a product and growing a company.
Article
3 min read
Achieving rapid growth through word of mouth with Immad Akhund
The Mercury CEO goes under the hood on how the company quickly gained prominence and earned an esteemed reputation.
Article
2 min read
Deel’s Alex Bouaziz on how to pivot with conviction
The Deel co-founder and CEO discusses his company’s billion-dollar pivot and leadership philosophies.
Article
3 min read
Outreach’s Manny Medina on why you should stay close to your customers
Outreach co-founder and CEO Manny Medina shares his success formula: leveraging feedback, focusing on customer retention, and empowering employees.
Article
2 min read
Revolutionizing sales with data: Atrium’s success with co-founder Pete Kazanjy
Discover the journey of Atrium, a data-driven sales management software company that achieved business success with its strategic hiring, strong inbound game, and valuable community content.
Article
4 min read
Prioritizing go-to-market-fit and getting to $800M ARR with ZoomInfo CEO Henry Schuck
Schuck shares his top tips and growth strategies that helped propel his company to success.
Article
2 min read
Customer service plan template, tips + how-to guide
A customer service plan defines a clear strategy so you can deliver exceptional support with every interaction. Download our free template and create your plan.
The IT dilemma: Balancing data privacy and personalization in customer experience
Trust is at odds with consumer expectations of personalization, according to new research. Here's how IT leaders are making sense of it.
How software and cloud services companies deliver exceptional technical product support
See how you can empower your technical support team to deliver excellent customer service consistently.
Zendesk for Travel and Hospitality: Transform CX to deliver 5-star service
Meet travelers where they are, get them where they want to go, and help them relax once they arrive. Learn how in this guide.
Delivering transformative messaging experiences to your transportation, travel, and hospitality customers
Download this ebook for insights on delivering seamless CX for travelers.
Report: IT leaders tackle new challenges with security, AI, and CX
Discover new insights and data from 1,200 IT leaders about AI, data privacy, and CX strategies.
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.