Tools and media
Tools, templates, in-depth guides, podcasts, and videos to help you grow your CX knowledge and build better customer relationships.
Harnessing AI-powered efficiency for deeper customer connection—with Lush’s Naomi Rankin
With their special blend of AI efficiency and a personal touch, Lush is delivering better support for their customers and their business.
Latest stories
Article
Customer feedback analysis: Overview, steps, + template
Discover actionable steps and practical tips to improve your customer feedback analysis. Use our free template to make the process easier.
Article
100+ best canned responses for live chat: Examples + template
These 100+ live chat canned responses speed up service interactions and support exceptional CX. Get started today with our template.
Podcast
1 min read
Modernizing the world’s largest service delivery business—with Indigov’s Alex Kouts
By bringing private market efficiency to the public sector, Indigov has reduced average constituent wait times from 80 days to a mere eight minutes.
Article
4 min read
Achieving that product-market fit moment with Shippo’s founder, Laura Behrens Wu
Discover how Shippo navigated the challenges of customer churn, achieved product-market fit, and raised over $80 million to dominate the e-commerce shipping industry.
Article
5 min read
Finding your product-market fit: Insights from Trulia and Virta Health Founder Sami Inkinen
The entrepreneur explains how he and his co-founder revolutionized real estate, highlighting lessons he learned and strategies for success.
Podcast
1 min read
Dispatch from the frontlines of critical customer service—with the International Rescue Committee’s Andre Heller
For World Refugee Day, we sat down with the IRC's Andre Heller to learn how his team uses Zendesk to scale their global response efforts.
Article
2 min read
Customer service scorecard: How to build one + free template
A customer service scorecard can help you improve your support team’s performance and reduce customer churn. Learn how to create one and what to include.
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