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9 min read
Regulating AI—a call for transparency and ethical use
Artificial Intelligence (AI) is often considered a scary thing. It can–and has been–used to destabilize governments,…
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6 min read
Loonshots: Making room for innovation as your business scales
Editor’s note: So much great business advice, so little time to read. That’s why each month…
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11 min read
The vast unexplored possibility of data visualization
When scientists began working with artist Francesca Samsel in order to visualize things like how deep…
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6 min read
Survey reveals that the agent experience should drive tool adoption
In the past 3-to-5 years, customer service leaders added an average of 8.6 tools to help…
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6 min read
Quick, digital, and agile—do these words describe your organization? They should
Today’s most successful businesses are quick, agile, and digital. Right? Not exactly. According to a 2017…
Article
4 min read
Machine translation—is it good enough for customer support?
In 1954, at the first public demonstration of a machine translation (MT) system, researchers from IBM…
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8 min read
Your smartphone is making you stupid
Among the many life lessons my partner and I learned as we purchased and moved into…
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5 min read
AI is what dreams are made of. Just ask Disney.
We talk a lot about artificial intelligence and the impact AI will have on our culture…
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9 min read
Swipe left, swipe right. Are dating apps ruining your relationships?
Dating apps are supposed to build connections, but are dating apps ruining relationships?
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