Customer support
Tips to set agents up for success and deliver better customer service.
Latest stories
Article
6 min read
How to create seamless conversational customer experiences
Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.
Article
5 min read
How to take airline CX out of a holding pattern
Reach new heights with better customer experiences. Get our top tips and expert advice.
Article
5 min read
How CX helps healthcare SMBs earn healthy bottom lines
Smaller healthcare companies stand to grow strong on a foundation of great customer experiences.
Article
4 min read
Business-to-business messaging with Slack and Zendesk
Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.
5 ways to maintain brand loyalty beyond the holidays
Get expert tips to build your business after the holiday rush.
Article
2 min read
Top 3 things retailers are missing in digital CX
How can retailers create personalized customer experiences online? And what do you need to know to keep up with your customer expectations? Get our top tips.
Article
5 min read
Good-enough service isn’t good enough: 3 strategies to remain competitive
The 2022 CX Accelerator report results are in. Discover how great customer experiences set teams up to thrive in an ever-changing market.
Article
7 min read
“Funding squeeze” does not spell doom and gloom for startups seeking VC
Cooler heads will prevail in the new startups funding landscape. Check out these tips for continued growth and success.
Article
5 min read
A+ integrations
New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
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Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
10 min read
How tech scale-ups can improve customer experience using data
When your go-to-market (GTM) teams can easily access customer information, you can create a better experience for your employees and customers. Here's how to give GTM teams access to key data across different customer platforms and ensure GDPR compliance.
Article
5 min read
5 ways that IT asset management improves customer and employee experiences
Learn how IT asset management can boost productivity, performance, and customer and employee experiences.
Why financial services companies need to invest in CX now
In this guide, we explore how financial services companies can transform their CX while reducing costs.
Article
4 min read
The ultimate guide to CX in fintech
How can fintechs create winning customer experiences? We share expert advice and examples for boosting your CX.
White Paper
How leading healthcare organizations are transforming patient and employee experiences
Learn how leading healthcare organizations are addressing industry challenges while creating better experiences for their employees.
Article
6 min read
No sweat, new integrations are in
New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
Article
6 min read
Why fintechs need to deliver superior digital customer service right now
What is digital customer service, and why does it matter to fintechs? We provide expert tips and examples for improving your CX strategy.
Article
6 min read
How ecommerce brands use conversational AI to reduce customer effort
No customer wants a simple exchange to feel difficult. Learn why ecommerce brands are looking toward conversational AI as the solution.
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