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Customer support

Tips to set agents up for success and deliver better customer service.


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3 min read

Don't panic: 6 steps for dealing with service disruptions

Service disruptions have an enormous impact on customers, so it’s best to have a plan in…

Article
3 min read

Knowledge bases and forums: what's the difference and does it matter?

Customers today expect to be able to come to your website and discover the information they’re…

Article
2 min read

Understaffed and extra busy? Here's how to keep your cool

There are going to be days when you don’t have enough customer service staffing to meet…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article

Tip of the Week: Queue Management in Zendesk

Wouldn't it be helpful to have a guide that generally outlines the best ways to manage your queue of…

Article
3 min read

Customer service rewards and recognition: Happy employees, happy customers

Here's my philosophy: you get happy customers through happy employees

Article
7 min read

Small and mighty: Empowered support teams lead to CX success for SMBs

“Champion” small businesses deliver on customer service, agent experience, and agility.

Article
3 min read

We're connected: four new integrations

We recently announced our new integration with Shopify. Here are four more great new integrations to…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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Customer Support Tool Scorecard

Evaluating a new customer support tool can be a daunting task, and finding the right customer…

Article
7 min read

5 steps to setting better customer service goals

Finding the right balance for setting customer service goals is integral to the success of any team

Article
3 min read

Simplified IT service management, part 4

I went through my years in IT support never knowing the difference between incidents and problems.…

Article
5 min read

Why customer service is so important to online shoppers

Most people think of shopping online as a way to cut costs. E-commerce stores relieve customers…

White Paper
12 min read

Protect Your IT Assets

The consequences of overlooking even a single security vulnerability can be severe. If a computer on…

Infographic
1 min read

The History of Customer Support

There was a time when customer support meant you told a shop owner your issue with…

White Paper
12 min read

Matchmaking in the cloud: a perfect marriage of sales and support

This paper describes why integrations of best-of-breed tools in the cloud will outperform standard all-in-one platforms.…

Infographic
1 min read

Self-service: do customers want to help themselves?

Studies of customer feedback tell us that more and more customers prefer self-service over contacting a…

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