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Customer support

Tips to set agents up for success and deliver better customer service.


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White Paper
2 min read

How to Provide Great Facebook Customer Service

Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…

Article
20 min read

Customer service cover letter examples and tips

Use our customer service cover letter examples to stand out from your competition and set yourself up for success.

Article
12 min read

How to Provide Global Support

When it comes to the management of customer support, organizations should be prepared to meet customers…

Article
2 min read

How to write a customer service job description

Sometimes sitting down to write a job description can feel like a monumental task

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
1 min read

Zendesk masters of customer service webinars

7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…

Article
3 min read

Want to maximize survey response rates? Try this strategy

You can control when to send your surveys, and data from 80M Zendesk customer satisfaction surveys…

White Paper
1 min read

Omnichannel customer service report

Consumers are becoming more comfortable interacting with companies across a growing number of channels, and as…

1 min read

11 Steps to a Better Customer Support RFP Document

Industry watchers say that organizations change their customer support tools every five years on average. Whether…

White Paper
4 min read

Do you really need a technical writer for your knowledge base?

Building a knowledge base for internal reference or customer self-help is a long-term commitment. You not…

Article
2 min read

Customer satisfaction last quarter: trick or treat?

With the release of the our quarterly Zendesk Benchmark report, we’re very happy to announce that…

Article
1 min read

True stories of customer service ROI

Any manager whose business thrives when customers are happy immediately understands the value of excellent customer…

Article
2 min read

The vitals of virtual support teams

The benefits and key considerations of hiring and managing virtual teams in today's technology-supported working environment.

Infographic
1 min read

Winning Customer Service

Customer service can be like a game. If so, how do you win? There are many…

Article
1 min read

Customer service on the rise in 2013

Customer service is on the rebound. After more than a year of decline, customer satisfaction in…

Infographic
1 min read

Better service through self-service

Think about when your customers need help the most. Waiting in line? Watching TV? Cooking dinner?…

Article
1 min read

IT Service Desk Scorecard

Evaluating a new tool for your IT service desk can be a daunting task, and finding…

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