Customer support
Tips to set agents up for success and deliver better customer service.
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2 min read
How to write a customer service job description
Sometimes sitting down to write a job description can feel like a monumental task
Article
1 min read
Zendesk masters of customer service webinars
7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…
Article
3 min read
Want to maximize survey response rates? Try this strategy
You can control when to send your surveys, and data from 80M Zendesk customer satisfaction surveys…
White Paper
1 min read
Omnichannel customer service report
Consumers are becoming more comfortable interacting with companies across a growing number of channels, and as…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
1 min read
11 Steps to a Better Customer Support RFP Document
Industry watchers say that organizations change their customer support tools every five years on average. Whether…
White Paper
4 min read
Do you really need a technical writer for your knowledge base?
Building a knowledge base for internal reference or customer self-help is a long-term commitment. You not…
Article
2 min read
Customer satisfaction last quarter: trick or treat?
With the release of the our quarterly Zendesk Benchmark report, were very happy to announce that…
Article
1 min read
True stories of customer service ROI
Any manager whose business thrives when customers are happy immediately understands the value of excellent customer…
Article
2 min read
The vitals of virtual support teams
The benefits and key considerations of hiring and managing virtual teams in today's technology-supported working environment.
Infographic
1 min read
Winning Customer Service
Customer service can be like a game. If so, how do you win? There are many…
Article
1 min read
Customer service on the rise in 2013
Customer service is on the rebound. After more than a year of decline, customer satisfaction in…
Infographic
1 min read
Better service through self-service
Think about when your customers need help the most. Waiting in line? Watching TV? Cooking dinner?…
Article
1 min read
IT Service Desk Scorecard
Evaluating a new tool for your IT service desk can be a daunting task, and finding…
Article
2 min read
Keeping things fresh with rotating roles
One of the first and most fundamental steps your company can take on its journey to…
Article
3 min read
Forging an unforgettable connection: The Starbucks experience
What could possess someone to visit Starbucks 16 times a month (that’s once every two days)…
Article
10 min read
Guide to integrating Zendesk and Salesforce
It's easy to integrate Zendesk and Salesforce — and with plenty of flexible options, you can set it up in the way that makes the most sense for your business
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