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Customer support

Tips to set agents up for success and deliver better customer service.


Latest stories

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3 min read

Helping HR create strong relationships

Good customer service applies to any department, and it encourages the kind of interactions that help…

Article

Tip of the week: make your email look more like email

The default formatting for Zendesk emails is nice if you're set up to be a ticketing…

Article

Tip of the week: agent collision detection

Agent collision detection is a feature that alerts your agents when another agent is viewing and…

Article
2 min read

Use your phone for more than pictures of lunch: tips for screening job candidates

It’s hard to get to know someone in one 15-20 minute phone call. Yet, as the…

Article
1 min read

Forrester Names Zendesk a 'Strong Performer'

Zendesk was cited in The Forrester Wave™: Customer Service Solutions for Midsize Teams, Q4 2015 Customer…

Infographic
1 min read

Manners around the world

Being polite and having good manners might seem easy: When someone does something nice, you say…

Article
3 min read

Do more with more: contact center integrations

Your agents are handling the difficult task of trying to please customers, one phone call at…

Article
2 min read

Maintain accountability with one simple move

One of the realities of working for a company that genuinely cares about customer service is…

Article
1 min read

Welcome Zopim

We’re excited to announce that we have acquired the award-winning web app company Zopim! Zopim is…

Article
1 min read

Community tip: The fab five for customer satisfaction

Five fabulous customer tips on customer satisfaction.

Article
2 min read

Zendesk Security: Announcing SOC 2 Type 1, and more

Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
3 min read

Pick up the phone!

Email isn’t going anywhere. Your customers use it, and will continue to use it for the…

Article
11 min read

10 tips for providing great customer service on Twitter

Start delivering efficient, memorable customer service on Twitter with these top tips.

White Paper
2 min read

How to Provide Great Facebook Customer Service

Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…

Article
20 min read

Customer service cover letter examples and tips

Use our customer service cover letter examples to stand out from your competition and set yourself up for success.

Article
12 min read

How to Provide Global Support

When it comes to the management of customer support, organizations should be prepared to meet customers…

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