Customer support
Tips to set agents up for success and deliver better customer service.
Latest stories
Article
3 min read
Helping HR create strong relationships
Good customer service applies to any department, and it encourages the kind of interactions that help…
Article
Tip of the week: make your email look more like email
The default formatting for Zendesk emails is nice if you're set up to be a ticketing…
Article
Tip of the week: agent collision detection
Agent collision detection is a feature that alerts your agents when another agent is viewing and…
Article
2 min read
Use your phone for more than pictures of lunch: tips for screening job candidates
It’s hard to get to know someone in one 15-20 minute phone call. Yet, as the…
Article
1 min read
Forrester Names Zendesk a 'Strong Performer'
Zendesk was cited in The Forrester Wave™: Customer Service Solutions for Midsize Teams, Q4 2015 Customer…
Infographic
1 min read
Manners around the world
Being polite and having good manners might seem easy: When someone does something nice, you say…
Article
3 min read
Do more with more: contact center integrations
Your agents are handling the difficult task of trying to please customers, one phone call at…
Article
2 min read
Maintain accountability with one simple move
One of the realities of working for a company that genuinely cares about customer service is…
Article
1 min read
Welcome Zopim
Were excited to announce that we have acquired the award-winning web app company Zopim! Zopim is…
Article
1 min read
Community tip: The fab five for customer satisfaction
Five fabulous customer tips on customer satisfaction.
Article
2 min read
Zendesk Security: Announcing SOC 2 Type 1, and more
Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1…
Article
3 min read
Pick up the phone!
Email isnt going anywhere. Your customers use it, and will continue to use it for the…
Article
11 min read
10 tips for providing great customer service on Twitter
Start delivering efficient, memorable customer service on Twitter with these top tips.
White Paper
2 min read
How to Provide Great Facebook Customer Service
Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…
Article
20 min read
Customer service cover letter examples and tips
Use our customer service cover letter examples to stand out from your competition and set yourself up for success.
Article
12 min read
How to Provide Global Support
When it comes to the management of customer support, organizations should be prepared to meet customers…
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