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Tips to set agents up for success and deliver better customer service.


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Zendesk Deep Dive: Increase Productivity with Macros

Small gains often add up. And when it comes to gains in time, every minute helps.…

Article
1 min read

Tip of the week: Restricting agents to specific brands

With Zendesk's Multibrand solution, all agents can access tickets for all brands. This enables your support…

Article
6 min read

Return customers: How to keep them coming back for more

Read on for 5 strategies to gain repeat customers.

Article
4 min read

The secret to Amazon’s customer loyalty success

While customer loyalty may seem like a sure-win game, there are some potential drawbacks (unbelievable, we…

Article
3 min read

Why delighting customers doesn't pay

Rick Delisi, co-author of The Effortless Experience: Conquering the New Battleground for Customer Loyalty, came to…

Article
3 min read

From EMEA to AMER to the world: The Zendesk customer service startup story

What up-and-coming startups can learn from the Zendesk founders' experience.

Video
1 min read

Zendesk Deep Dive: Managing Views

Views in Zendesk are a great way to ensure that no ticket goes unanswered. Much as…

Article
1 min read

Tip of the week: tips on Zendesk Voice from Zendesk Support

At Zendesk Support, we use Zendesk Voice to take inbound support calls and make outbound calls…

Infographic
1 min read

There's a chat for that

In recent years, companies have realized that providing customers with greater engagement opportunities can increase overall…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
6 min read

5 ways to add meaning to your customer data

You have a lot of customer data in your Zendesk...so now what? Unless you know how…

1 min read

Five signs it’s time to switch from Freshdesk to Zendesk

Are you offering the best customer experience? See why you should choose Zendesk for delivering high-quality CX consistently.

Article
7 min read

What is Net Promoter Score? The complete guide to calculate and use NPS

Net Promoter Score® (NPS) helps companies determine if they offer a positive customer experience. Leverage Net Promoter Score® data to enhance your customer experience and boost your bottom line.

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Join the Zendesk Experience Research Panel and help shape the future of our products.

White Paper

The New Face of Customer Service

Successful customer service is no longer about “handling” customer complaints and questions. Instead, it requires building…

Article
1 min read

The keys to successful customer service data migration

A data migration project is no small task (understatement alert!). When you’re changing from one customer…

Article

Tip of the week: improve your Help Center with dynamic content

In the latest tip of the week, I'm going to show you how to create a…

Article
4 min read

Apps every SaaS company needs

Although SaaS isn’t synonymous with “startup,” Software as a Service (SaaS) companies are often lean, and…

1 min read

How to migrate your help desk system

A data migration project is enough to strike fear into your heart, especially if you don’t…

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