Customer support
Tips to set agents up for success and deliver better customer service.
Latest stories
1 min read
How to Grow Your Business with Proactive Chat Support
The complete guide describes: The benefits of proactive chat support Research on public perception How real-time…
Article
Zendesk Deep Dive: Increase Productivity with Macros
Small gains often add up. And when it comes to gains in time, every minute helps.…
Article
1 min read
Tip of the week: Restricting agents to specific brands
With Zendesk's Multibrand solution, all agents can access tickets for all brands. This enables your support…
Article
6 min read
Return customers: How to keep them coming back for more
Read on for 5 strategies to gain repeat customers.
Article
4 min read
The secret to Amazon’s customer loyalty success
While customer loyalty may seem like a sure-win game, there are some potential drawbacks (unbelievable, we…
Article
3 min read
Why delighting customers doesn't pay
Rick Delisi, co-author of The Effortless Experience: Conquering the New Battleground for Customer Loyalty, came to…
Article
3 min read
From EMEA to AMER to the world: The Zendesk customer service startup story
What up-and-coming startups can learn from the Zendesk founders' experience.
Video
1 min read
Zendesk Deep Dive: Managing Views
Views in Zendesk are a great way to ensure that no ticket goes unanswered. Much as…
Article
1 min read
Tip of the week: tips on Zendesk Voice from Zendesk Support
At Zendesk Support, we use Zendesk Voice to take inbound support calls and make outbound calls…
Infographic
1 min read
There's a chat for that
In recent years, companies have realized that providing customers with greater engagement opportunities can increase overall…
Article
6 min read
5 ways to add meaning to your customer data
You have a lot of customer data in your Zendesk...so now what? Unless you know how…
1 min read
Five signs it’s time to switch from Freshdesk to Zendesk
Are you offering the best customer experience? See why you should choose Zendesk for delivering high-quality CX consistently.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
7 min read
What is Net Promoter Score? The complete guide to calculate and use NPS
Net Promoter Score® (NPS) helps companies determine if they offer a positive customer experience. Leverage Net Promoter Score® data to enhance your customer experience and boost your bottom line.
White Paper
The New Face of Customer Service
Successful customer service is no longer about “handling” customer complaints and questions. Instead, it requires building…
Article
1 min read
The keys to successful customer service data migration
A data migration project is no small task (understatement alert!). When you’re changing from one customer…
Article
Tip of the week: improve your Help Center with dynamic content
In the latest tip of the week, I'm going to show you how to create a…
Article
4 min read
Apps every SaaS company needs
Although SaaS isn’t synonymous with “startup,” Software as a Service (SaaS) companies are often lean, and…
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