Customer support
Tips to set agents up for success and deliver better customer service.
Latest stories
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1 min read
Bright Ideas: Retail Customer Stories
What’s in store for the future of commerce? Transaction-based sales models have given way to a…
Article
1 min read
Tip of the week: Porting numbers into Zendesk Voice
For the best audio quality and overall Voice experience, we highly recommend that you port any…
Article
4 min read
Getting up close and personal with customers on Facebook Messenger
Everlane is an online-only retailer known for their “radical transparency”—a value system they doggedly put into…
Article
2 min read
Phone support do's and don'ts
In the world of customer service, voice support still holds steady as a channel that customers…
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2 min read
Talk it out: introducing Advanced Voice, our new phone support product
In a world where customer relationships can make or break your business, it’s important that your…
Article
5 min read
The best hold music since 'Careless Whisper'
Most companies' hold music is unlistenable. Here's how to make yours better.
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3 min read
Chat Tags: a new way to read between the lines of your customer conversations
Live chat interactions are a treasure trove of actionable data about your customers. Zopim's new Chat…
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2 min read
Welcome BIME Analytics Team to the Zendesk Family
We are excited to announce that we have acquired the company and team behind the award-winning…
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3 min read
Innovate your customer service with embedded support
Digital customers no longer accept being treated like transactions instead of people. Thus, the growing demand…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
2 min read
**Formatting** where you need it most. Introducing: Zendesk WYSIWYG
Improving the agent experience (and making it easy to use cat .gifs) was our guiding light…
Article
4 min read
How to make your customer feedback form more visible
Gathering user feedback is one of the most straight-forward and effective tactics for improving your product…
Article
8 min read
10 chat handling skills live chat agents need
Your customers love live chat. In a recent Zendesk Benchmark report, chat was revealed to be…
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4 min read
6 best practices for chat etiquette
Communicating via live chat is different than interacting with a customer in person, over the phone,…
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2 min read
Zen U Tip of the Week: How to customize auto-response triggers
Can a ticket be created on behalf of a customer (via a phone call for example)…
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3 min read
Complex business hours? That's easy! Introducing Multiple Schedules
Zendesk users on the Enterprise plan can use Multiple Schedules to create an unlimited amount of…
Article
1 min read
Tip of the week: Hide ticket forms based on the user's organization
Currently, when you create a ticket form, there is no tag for specific organizations. In this…
Article
5 min read
Creative ways to keep customers entertained while they wait
Waiting for support or assistance is something that customers hate, but companies can make the wait…
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