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Customer support

Tips to set agents up for success and deliver better customer service.


Latest stories

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2 min read

Phone support do's and don'ts

In the world of customer service, voice support still holds steady as a channel that customers…

Article
2 min read

Talk it out: introducing Advanced Voice, our new phone support product

In a world where customer relationships can make or break your business, it’s important that your…

Article
5 min read

The best hold music since 'Careless Whisper'

Most companies' hold music is unlistenable. Here's how to make yours better.

Article
3 min read

Chat Tags: a new way to read between the lines of your customer conversations

Live chat interactions are a treasure trove of actionable data about your customers. Zopim's new Chat…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
2 min read

Welcome BIME Analytics Team to the Zendesk Family

We are excited to announce that we have acquired the company and team behind the award-winning…

Article
3 min read

Innovate your customer service with embedded support

Digital customers no longer accept being treated like transactions instead of people. Thus, the growing demand…

Article
2 min read

**Formatting** where you need it most. Introducing: Zendesk WYSIWYG

Improving the agent experience (and making it easy to use cat .gifs) was our guiding light…

Article
4 min read

How to make your customer feedback form more visible

Gathering user feedback is one of the most straight-forward and effective tactics for improving your product…

Article
8 min read

10 chat handling skills live chat agents need

Your customers love live chat. In a recent Zendesk Benchmark report, chat was revealed to be…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
4 min read

6 best practices for chat etiquette

Communicating via live chat is different than interacting with a customer in person, over the phone,…

Article
2 min read

Zen U Tip of the Week: How to customize auto-response triggers

Can a ticket be created on behalf of a customer (via a phone call for example)…

Article
3 min read

Complex business hours? That's easy! Introducing Multiple Schedules

Zendesk users on the Enterprise plan can use Multiple Schedules to create an unlimited amount of…

Article
1 min read

Tip of the week: Hide ticket forms based on the user's organization

Currently, when you create a ticket form, there is no tag for specific organizations. In this…

Article
5 min read

Creative ways to keep customers entertained while they wait

Waiting for support or assistance is something that customers hate, but companies can make the wait…

Article
2 min read

Revitalize your customer service with rotating roles

In the world of customer service, keeping things fresh and exciting for your agents is no…

Article
4 min read

How to provide better live chat at scale: introducing Zopim Premium

Customer service is all about the connection forged between a support agent and his customer. But…

1 min read

How to Grow Your Business with Proactive Chat Support

The complete guide describes: The benefits of proactive chat support Research on public perception How real-time…

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