Customer support
Tips to set agents up for success and deliver better customer service.
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2 min read
Better customer support through Zendesk and Google Apps for Work
The next step for any growing business is to manage customer relationships with a modern support…
Article
2 min read
Customer service starter pack: five resources for managing a stellar support team
Managing a customer service team isn't easy. Get a head start with these five resources from…
Article
6 min read
12 tips for maximizing your ecommerce customer service
From live chat to help desks to strategies for scaling, here are 12 ways to help deliver sensational ecommerce customer service. Zendesk customer Pickaweb explains the benefits of using integrated customer service software.
Article
6 min read
How to “Bee Better”, one pair of socks at a time
Great products are often born to fill a need in the market, but the Bombas story…
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Article
2 min read
Play nicely in the ticket queue using the Play button or Guided mode
Optimizing ticket workflow is top of mind for any customer service manager and becomes especially important…
Article
6 min read
6 steps for measuring self-service success
When I started as the Technical Documentation Manager at RJMetrics, my main focus was to get…
Article
4 min read
How retail employee satisfaction affects the bottom line
At this year’s National Retail Foundation (NRF), Eric Feinberg of ForeSee presented a session about one…
1 min read
6 Steps to Deploying Chat on Your Website
Live Chat is a faster and more personal way to engage with customers. But to make…
Article
1 min read
Bright Ideas: Customer Stories
On the surface, business seems like nothing more than a series of transactions. But underneath business…
Article
5 min read
Tip of the week: Use the 3 Rs to identify when and how to say "No" in customer service
In this Zendesk tip of the week, we cover times when "No" is the right answer…
Article
5 min read
The final four? Take your pick from 13 new Zendesk apps and integrations
If only there were an app to view your March Madness bracket right inside Zendesk…that would…
Article
1 min read
Predicting customer satisfaction helps prioritize interactions and prevent churn
This report by Ovum, an independent research and advisory firm, features Zendesk’s new Satisfaction Prediction tool.…
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4 min read
5 times virtual digital assistants should take the lead with customers
Siri, Cortana, and other personal assistants have permeated our lives; every day we depend on them…
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4 min read
10 new Zendesk integrations for a jumpstart on better customer service
We need leap years to keep our calendars in sync. In addition to a little extra…
Article
1 min read
Bright Ideas: Retail Customer Stories
What’s in store for the future of commerce? Transaction-based sales models have given way to a…
Article
1 min read
Tip of the week: Porting numbers into Zendesk Voice
For the best audio quality and overall Voice experience, we highly recommend that you port any…
Article
4 min read
Getting up close and personal with customers on Facebook Messenger
Everlane is an online-only retailer known for their “radical transparency”—a value system they doggedly put into…
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