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Customer support

Tips to set agents up for success and deliver better customer service.


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2 min read

Customer service is a team sport: Introducing Zendesk Support on Microsoft Teams

It happens all the time in business. Something changes: a mobile gaming company ships a new…

Article
5 min read

Treat yo’ self to these 15 new apps and integrations

This Halloween there are no tricks—just treats. In October, we welcomed 14 new apps and integrations…

Article
2 min read

Caught on video: The Zendesk rebrand

The new version of Zendesk has more colors, individual product identities, and a super sweet logomark.…

Article
2 min read

Introducing the new Zendesk: Built for better customer relationships

Zendesk has evolved from a customer service product to a family of products for improving customer…

Article
6 min read

Why new college grads should try a customer support career

Customer support agents gain a wide range of skills that can lead to big opportunities

Article
1 min read

How Businesses use Machine Learning for Customer Experience

Leveraging data to predict customer satisfaction is more important than ever––it can help your business engage…

Article
1 min read

Bright Ideas: HR Customer Stories

The modern workplace is rapidly transforming–shaped by Millennials, it’s becoming a culture of connectivity and new…

Article
2 min read

3 ‘must-haves’ for building long-term customer relationships

Long-term customer relationships don’t happen overnight. They begin the first time a customer engages with your…

Article
15 min read

20+ techniques to provide good phone customer service

What makes a good customer service call? Get our best phone customer service tips for increasing satisfaction and brand loyalty.

Article
6 min read

Taking the heavy lifting out of moving—and support

Living by an ‘innovate or die’ mentality, the founders of Dorm Room Movers adopted Zendesk early…

Article
4 min read

Beat the heat with these cool additions to the Zendesk Apps Marketplace

We’ve been adding new apps and integrations to the Zendesk Apps Marketplace at a nice clip…

Article
4 min read

6 easy steps to trial Zendesk Talk

Whether it’s to resolve complex support issues or to receive personalized service, many people appreciate companies…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
4 min read

How to chat with your customers: 5 tips from the pros

Customers who chat are three times more likely to make a purchase than customers who don’t.…

Article
5 min read

15 new Zendesk apps and integrations

This June we welcome a range of new apps to the Zendesk Apps Marketplace that include…

Article
16 min read

Employee engagement: Definition, examples, and strategies

Engaged employees tend to have higher retention rates, provide better service, and increase company profitability.

Article
2 min read

Ask the analysts: Gartner’s take on the customer service technology landscape

As we approach the midpoint of the year (how did that happen so fast?), it’s a…

Article
7 min read

20 reasons to visit the Zendesk Apps Marketplace

From doing more with your data, to better closing the gap between sales and support, to…

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