Customer support
Tips to set agents up for success and deliver better customer service.
Latest stories
1 min read
A Zendesk cheat sheet for picking your support solution
Choosing the right support solution for your organization is no easy task. There’s a surplus of…
Article
1 min read
Zendesk research: analytics
High usage of analytics in customer service pays off: companies that depend more on analytics reports…
White Paper
1 min read
Zendesk research: retail and the holidays
The holiday season does not bear good tidings for the retail industry’s customer satisfaction scores. As…
Article
3 min read
Why you must offer chat support
It’s a scenario that’s all too familiar: having spent some time researching a product online, Jane…
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Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
1 min read
Zendesk research: customer satisfaction
Customer satisfaction is a metric that measures how satisfied a customer was with a single support…
Article
Zendesk research: customer self-service
The popularity of customer self-service is growing faster than ever. Increasingly, consumers are turning to their…
Article
1 min read
Zendesk research: operational benchmarking
Operational benchmarking has a long history in business: It’s natural for companies to want to compare…
Article
Zendesk research: live chat
The popularity of live chat for customer service is rising fast. Increasingly, consumers turn to live…
Article
1 min read
Zendesk research: Net Promoter Score® (NPS)
Net Promoter Score (NPS®), helps companies measure customer loyalty by asking a simple question: how likely…
Article
3 min read
Zendesk and WeWork partner to help growing businesses create better customer relationships
We’re excited to announce that today, Zendesk is partnering with WeWork on the launch of their…
Infographic
Top customer experience with agile customer care
Customers have more options than ever before. So any company looking to build long-term relationships, and…
White Paper
1 min read
Gartner: knowledge management will transform CRM customer service
Knowledge management can make or break your organization’s customer service. Not only can it impact productivity…
1 min read
The value of self-service
Everyone’s a busy bee these days. When it comes to finding a solution to a problem…
Article
5 min read
Advocate Spotlight on Tier 3: Bringing a hive mentality to work
Each month we shine a spotlight on a member of Zendesk’s Global Advocacy team to learn…
Article
3 min read
Top 3 complaints from customer support agents
We all have our fair share of job-related woes. Unfortunately, a recent Gateway Research report found…
Article
3 min read
How to never make a VIP customer wait
For most companies, providing 24/7 support just isn’t an option. So what happens when a VIP…
1 min read
Roll out and manage multiple customer service channels
There are a seemingly infinite number of ways to interact with customers these days. Live chat,…
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