Customer support
Tips to set agents up for success and deliver better customer service.
Latest stories
Article
3 min read
Increase conversions with chat
While adding a live chat channel can increase website conversion rates by 29 percent, you can…
Article
3 min read
Setup your agents and end-users for success with Chat
You’ve made the important step of deciding to implement a new Chat channel, but now what?…
Article
3 min read
Create an effortless experience for customers
Providing an effortless experience for customers might seem easier than ever—after all, customers enjoy a wealth…
Video
1 min read
Guided demo of Zendesk Chat
Download a 30 minute walk-through of Zendesk Chat During this video we’ll cover: The benefits of…
White Paper
1 min read
Gartner’s 2017 Magic Quadrant for CRM | Zendesk
In this report, Magic Quadrant for the CRM Customer Engagement Center 2017, Gartner examines the global…
Article
2 min read
When the benefits of switching software outweigh the costs
Switching to a new software solution can be a great idea, but the long-term costs of…
1 min read
Agent Experience Guide
Customer support agents have a tough job. They need to make sure customers are getting what…
Agent Life Cycle Guide
Your support agents interact with customers more than just about anyone else in your company. They…
Article
3 min read
Tiers for fears: Is tiered support for you?
If you’re a business with consistently growing customer base and ticket volume, it might be time…
Article
3 min read
Why firsthand product experience is the best teacher
Meet Peachy Garcia, who currently holds the record for most chats served here at Zendesk. As…
Article
4 min read
5 Things to do before you switch solutions
Adopting new software can be complex, time-consuming, and if you’re not careful, a total nightmare. So…
Article
4 min read
How to be human while collecting customer data
Without categorizing the requests landing on your desk, collecting customer data needed to make informed decisions…
White Paper
7 min read
Customer service: turning transactions into relationships
Customer service has never been easy. Over the years it has only become more complex and…
Video
Schedules in Zendesk Support
With Schedules in Zendesk Support you can build workflows and analysis around the hours of your…
Article
8 min read
What is the follow-the-sun model? Advantages + strategy
The sun never sets for businesses that rely on remote support, and global support, for customer…
Article
3 min read
How to get new software approved
Switching to a new customer support software solution requires involvement from various teams within your organization,…
1 min read
A Zendesk cheat sheet for picking your support solution
Choosing the right support solution for your organization is no easy task. There’s a surplus of…
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