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Customer support

Tips to set agents up for success and deliver better customer service.


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3 min read

Transforming your customer service in 4 steps

What are the keys to transforming your customer service operation? It could be the literal million-dollar question.

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2 min read

How will artificial intelligence assist customer service agents?

New innovations in artificial intelligence will have big upsides for customer service agents, notably for their productivity and efficiency with customers

Article
3 min read

Knowledge is power—the many knowledge management system benefits

Learn about the many knowledge management system benefits

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4 min read

The art of business analysis in customer support

Jen Neuls’ early career was in the arts. Now as Senior Business Analyst for Zendesk’s Advocacy…

Article
4 min read

FAQ-page design: Be savvy about self-service

With DIY on the rise, customers will greet a well-designed FAQ page as a useful tool—and a welcome relief.

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2 min read

Machine learning: a new potential in customer service

Machine learning will soon affect many aspects of our lives, so here are some potential innovations coming to customer service by way of machine learning

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1 min read

How video can enhance self-service

The human brain processes video at astounding speeds. Try using it in your support pages.

Article
6 min read

Optimize your customer service training

Correctly investing in customer service training not only ensures that customers receive the best possible service,…

Article
3 min read

Building trust with automatic answers

Automatic answers are exactly what they sound like: they're answers that are immediately given to a…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
4 min read

Are proactive chat scripts the answer?

How your agents handle the delicate back and forth of a live chat conversation matters. Some…

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3 min read

Deliver a seamless online customer experience

In this post, we’ll share how you can stand out from the crowd with a better…

Article
2 min read

How AI is shaping the latest customer support trends

With the growing vigilance of how trends are being affected by automation, we've noted a few…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
6 min read

Let customers choose your business hours

So how do you pull off delivering 24/7 business hours? By being smart humans and using…

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1 min read

Improve your support tickets with video

A well-done, just-the-right-length how-to video can yield big relief at one more problem off the table. Which is where our friends at Wistia come in

Article
12 min read

Customer experience strategy: A step-by-step guide

Build a customer experience strategy to consistently create positive experiences that resonate with your audience.

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3 min read

Raise your ticket deflection ratio with smart self-service

It's time to demystify ticket deflection and improve your deflection ratio

Article
6 min read

A comprehensive guide to customer service SLAs (+ 3 free templates)

Here’s how and why you should create service level agreements.

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