Customer support
Tips to set agents up for success and deliver better customer service.
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Article
4 min read
The art of business analysis in customer support
Jen Neuls’ early career was in the arts. Now as Senior Business Analyst for Zendesk’s Advocacy…
Article
4 min read
FAQ-page design: Be savvy about self-service
With DIY on the rise, customers will greet a well-designed FAQ page as a useful tool—and a welcome relief.
Article
2 min read
Machine learning: a new potential in customer service
Machine learning will soon affect many aspects of our lives, so here are some potential innovations coming to customer service by way of machine learning
Article
1 min read
How video can enhance self-service
The human brain processes video at astounding speeds. Try using it in your support pages.
Article
6 min read
Optimize your customer service training
Correctly investing in customer service training not only ensures that customers receive the best possible service,…
Article
3 min read
Building trust with automatic answers
Automatic answers are exactly what they sound like: they're answers that are immediately given to a…
Article
4 min read
Are proactive chat scripts the answer?
How your agents handle the delicate back and forth of a live chat conversation matters. Some…
Article
3 min read
Deliver a seamless online customer experience
In this post, we’ll share how you can stand out from the crowd with a better…
Article
2 min read
How AI is shaping the latest customer support trends
With the growing vigilance of how trends are being affected by automation, we've noted a few…
Article
6 min read
Let customers choose your business hours
So how do you pull off delivering 24/7 business hours? By being smart humans and using…
Article
1 min read
Improve your support tickets with video
A well-done, just-the-right-length how-to video can yield big relief at one more problem off the table. Which is where our friends at Wistia come in
Article
12 min read
Customer experience strategy: A step-by-step guide
Build a customer experience strategy to consistently create positive experiences that resonate with your audience.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
3 min read
Raise your ticket deflection ratio with smart self-service
It's time to demystify ticket deflection and improve your deflection ratio
Article
6 min read
A comprehensive guide to customer service SLAs (+ 3 free templates)
Here’s how and why you should create service level agreements.
Article
2 min read
3 Results of bad customer service
Here's a list of what providing bad customer service can do for your company
Article
3 min read
The benefits of proactive chat
The name of the customer service game these days is knowing what your customers need before…
Article
5 min read
6 Reasons why every call center should use an integrated ticketing system
Despite major improvements in other realms of customer service, many companies are using outdated technology and…
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