Customer support
Tips to set agents up for success and deliver better customer service.
Latest stories
Article
3 min read
The ROI of empowered agents
Agents who feel empowered show improved performance and increased loyalty—a serious boon in today’s competitive business landscape
Article
4 min read
Sales and support: aligning to improve customer retention
Companies that are in it for the long haul must place as much emphasis on retention as they do acquisition
Article
4 min read
Introducing Textback, born in our hackathon
Phone-tree, or IVR, administrators can now add a text-back option for callers needing support. And it all came about at the Zendevian Cup, our annual hackathon.
Article
3 min read
Save the day with a churn survey
A churn survey is a great way to learn why a customer left you, and what you can do prevent further churn
Article
5 min read
Pain points of live chat and how to solve them
With live chat, there's a lot of pressure to keep up with the masses in real-time. But it can also increase sales, reduce support costs, and increase CSAT.
Article
5 min read
Mortgage Coach's fast, easy support with Zendesk Chat
Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base
Article
3 min read
6 Benchmarking best practices
Benchmarking done right is much more than a casual, anecdotal look at the competition. Here are some benchmarking best practices
Article
2 min read
Conduct an agent satisfaction survey
Our employee satisfaction survey guide shares insights on who to survey and how. Engaged employees mean a healthier business
Article
3 min read
Introducing Answer Bot®
A a new way for customers to find the answers they seek even faster - introducing…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
3 min read
Customize your CSAT survey
The simplicity of the CSAT survey lends itself to analyzing trends in satisfaction. Companies that focus on improving their scores have a competitive boost
Article
4 min read
Communication is key to great tech support
Alex has a background in technical support, but it was his experience as a history and…
Article
2 min read
Sharing customer feedback
Simply collecting responses isn’t enough: sharing customer feedback properly is required for your company to make truly informed decisions.
Article
8 min read
How to get feedback from customers: 8 best ways
Every business should know how to get feedback from customers. The customer feedback process empowers your audience and provides you with valuable insights into the customer journey.
Article
4 min read
Scaling real-time communication
With an increasing expectation for real-time communication, live chat and messaging are crucial channels for customer service excellence.
Article
Introduction to Zendesk Apps Marketplace
Available On-Demand with Michelle Torres Did you know Zendesk has hundreds of pre-built apps and integrations…
Article
4 min read
How Allbirds’ customer service is taking flight
Allbirds partnered with Zendesk for their customer service software when they first launched
Article
2 min read
Make self-service easy with the Web Widget
Most customers would rather not call support if they don't have to. Learn how to make it easy for them to find what they need
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