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Customer support

Tips to set agents up for success and deliver better customer service.


Latest stories

Article
3 min read

The ROI of empowered agents

Agents who feel empowered show improved performance and increased loyalty—a serious boon in today’s competitive business landscape

Article
4 min read

Sales and support: aligning to improve customer retention

Companies that are in it for the long haul must place as much emphasis on retention as they do acquisition

Article
4 min read

Introducing Textback, born in our hackathon

Phone-tree, or IVR, administrators can now add a text-back option for callers needing support. And it all came about at the Zendevian Cup, our annual hackathon.

Article
3 min read

Save the day with a churn survey

A churn survey is a great way to learn why a customer left you, and what you can do prevent further churn

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
5 min read

Pain points of live chat and how to solve them

With live chat, there's a lot of pressure to keep up with the masses in real-time. But it can also increase sales, reduce support costs, and increase CSAT.

Article
5 min read

Mortgage Coach's fast, easy support with Zendesk Chat

Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base

Article
3 min read

6 Benchmarking best practices

Benchmarking done right is much more than a casual, anecdotal look at the competition. Here are some benchmarking best practices

Article
2 min read

Conduct an agent satisfaction survey

Our employee satisfaction survey guide shares insights on who to survey and how. Engaged employees mean a healthier business

Article
3 min read

Introducing Answer Bot®

A a new way for customers to find the answers they seek even faster - introducing…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
3 min read

Customize your CSAT survey

The simplicity of the CSAT survey lends itself to analyzing trends in satisfaction. Companies that focus on improving their scores have a competitive boost

Article
4 min read

Communication is key to great tech support

Alex has a background in technical support, but it was his experience as a history and…

Article
2 min read

Sharing customer feedback

Simply collecting responses isn’t enough: sharing customer feedback properly is required for your company to make truly informed decisions.

Article
8 min read

How to get feedback from customers: 8 best ways

Every business should know how to get feedback from customers. The customer feedback process empowers your audience and provides you with valuable insights into the customer journey.

Article
4 min read

Scaling real-time communication

With an increasing expectation for real-time communication, live chat and messaging are crucial channels for customer service excellence.

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Introduction to Zendesk Apps Marketplace

Available On-Demand with Michelle Torres Did you know Zendesk has hundreds of pre-built apps and integrations…

Article
4 min read

How Allbirds’ customer service is taking flight

Allbirds partnered with Zendesk for their customer service software when they first launched

Article
2 min read

Make self-service easy with the Web Widget

Most customers would rather not call support if they don't have to. Learn how to make it easy for them to find what they need

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