Customer support
Tips to set agents up for success and deliver better customer service.
Latest stories
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4 min read
Can chatbots make the insurance industry more human?
Chatbots can simplify the flow of insurance quoting engines, and companies like Pronavigator embedding chatbots on their websites to generate more leads.
Article
4 min read
Agents need cross-channel communication
Here's why omnichannel support for agents and customers is a necessity
Article
3 min read
The consequences of bad customer service
Customer experience, or CX, goes hand in hand with customer service. In the end, transforming customer service helps businesses deliver great experiences, according to the updated findings.
Article
3 min read
A customer experience definition
Some companies struggle with agreeing on a customer experience definition. But actually delivering a great one…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
5 min read
How to create raving fans with legendary customer service
Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and…
Article
Introducing Repeat Customer: A podcast about delivering excellent CX
Repeat Customer is a new podcast from Zendesk devoted to going behind the scenes of brands…
Article
20 call center metrics and KPIs to enhance the CX
Call center metrics can help you measure your team’s performance and boost your customer experience. Discover some of the most important below.
Article
6 min read
Providing support on multiple channels in multiple languages
Language doesn’t need to be a barrier in your efforts at going global
Article
3 min read
Collaborate across your ecosystem with Side Conversations
Getting the right information to or from the right people in a large organization is easier said than done. True collaboration can then sometimes seem like a pipe dream. Enter Side Conversations, part of the Collaboration add-on for Zendesk Support designed to save time and streamline internal operations.
Article
4 min read
Staying GDPR compliant with Zendesk
At Zendesk, we’ve been preparing for this day for a long time
Article
5 min read
International relations 101: The keys to multilingual support success
Zendesk customer advocate Teresa Rosado-Sanna takes a global, nimble approach to support, guided by one key philosophy for work and life: Where there's a will, there's a way.
Article
5 min read
Introducing The Zendesk Suite
The Zendesk Suite bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution
Article
5 min read
5 ways a customer interaction can improve your business
Customers will call, customers will interact, and customers will even vent at you. But the truth…
Article
1 min read
Repeat Customer: behind the scenes of great #CX
Zendesk's new podcast, Repeat Customer, is devoted to going behind the scenes of brands with truly great customer experiences
Article
6 min read
Zola marries passion for support with modern tools
Zola combines compassionate customer service with modern tools and technology
Article
5 min read
Be the type of tech support team you want to interact with
CircleCI relies on Zendesk to connect its remote, distributed technical support team with its customers. The company has seen gains in efficiency and satisfaction and built a custom open source Slack integration using the Zendesk API.
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Fill knowledge gaps with the Knowledge Capture app
A comprehensive knowledge base is an essential piece of a 21st-century support operation. But implementing it is just the first step—maintenance comes next.
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