Customer support

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2 min read

Better together: Zendesk welcomes Base

Today we have news: we’re sharing that love with another—related—part of your business: the sales team. Zendesk announced today that we are acquiring Base.

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5 min read

5 top customer service traits and skills

Perfection doesn’t exist—but some people just happen to possess the characteristics that make them more suited…

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5 min read

The real estate chatbot that’s helping agents sell more homes

Chatbots are helping realtors increase conversations and generate leads — so Structurely created Aisa Holmes, the bot that qualifies leads with messaging

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2 min read

6 steps towards developing a customer support career path

As with any profession, a customer support career path can movie in many different directions

The best things in life are free

Like our demos.

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4 min read

How self-service helps Reverb hit the right notes with customers

Emphasizing strong knowledge management practices, the team at Reverb gets ahead of customers’ needs with a truly omnichannel approach to customer service.

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2 min read

6 keys to a successful ticket escalation process

Ticket escalation helps you identify tickets that require special attention and route them to the appropriate agents

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1 min read

Three things to keep in mind when recruiting customer service agents

Here are some key activities for everyone involved in the process to make sure you’re effectively recruiting customer service agents

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3 min read

Omnichannel vs. the other way

Let's look at how an organization that doesn’t use an omnichannel support solution compares with one that does

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2 min read

Announcing the Zendesk and WhatsApp Integration

We’re excited to announce the launch of our integration with WhatsApp Business Solution

Introducing the world’s most complete CX solution for the AI era

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6 min read

How to build customer loyalty with shipping

Some retailers see shipping and delivery as solely utilitarian. In reality, how you handle this process can be a big indicator of your commitment to your customers.

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5 min read

When is it best to use chatbots vs. humans for customer service?

A common misconception is that chatbots are intended to solve 100% of problems and completely replace human agents. This is not the case.

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2 min read

What to consider before you offer global support training

Global support training, when done correctly, can ensure you continue to provide great support as you expand to new regions

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
5 min read

5 benefits of using Zoom for remote customer support

Provide more in-depth and personalized remote support with Zoom and Zendesk integrations.

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5 min read

Stairway to success: How to grow in your support role

Agent turnover can be a real problem for support teams worldwide. Manila-based Tier 2 agent Esperanza "Zsa" Trias shares her tips on charting a career path in customer service.

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4 min read

Can chatbots make the insurance industry more human?

Chatbots can simplify the flow of insurance quoting engines, and companies like Pronavigator embedding chatbots on their websites to generate more leads.

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4 min read

Agents need cross-channel communication

Here's why omnichannel support for agents and customers is a necessity

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3 min read

The consequences of bad customer service

Customer experience, or CX, goes hand in hand with customer service. In the end, transforming customer service helps businesses deliver great experiences, according to the updated findings.