Customer support
Tips to set agents up for success and deliver better customer service.
Latest stories
2 min read
Building a best-in-class customer self-service experience
It’s common knowledge that the benefits of self-service for your customers, your team, and your company…
Article
2 min read
Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Center
In the global market for customer service software, Zendesk is named a leader in the 2019…
1 min read
Customer Experience Guide
We all know that for any company to succeed, it must first and foremost focus on…
White Paper
1 min read
Team up on self-service with Team Publishing
The key to a great self-service experience for your customers is having great content. In order…
Article
3 min read
How Google and Apple are mapping out business messaging
Google's Business Messaging and Apple Messages for Business are the latest spots on the messaging landscape, but how will they map out their strategies?
Article
2 min read
Improvements to Zendesk’s terms and policies
It’s the blog post that you’ve anxiously been awaiting—Zendesk’s updates to its Terms and Policies!
Article
5 min read
Onboarding a business process outsourcer? Follow the four "Ts"
If you don’t get your BPO team onboarded quickly, and fully trained on your processes, product, and voice, you risk delivering sub-par service to your customers
Article
4 min read
4 surprising findings on big companies and customer support
Some big companies were born digital; others are just starting to modernize their customer support. New Benchmark research points to best practices for both.
Article
Debunking the myths of omnichannel customer experience
If you have found yourself thinking the following – this webinar is for you. Omnichannel is…
Article
4 min read
How AI assistants close the gaps in customer service
AI assistants are capable of quite a bit more than their living room responsibilities. In the…
Article
5 min read
Every ticket is a puzzle: One advocate’s drive to solve them
Carl McDowell is a Tier 2 Technical Support Engineer at Zendesk in Melbourne. In this interview, he talks about life as a Talk Product Champion.
Article
4 min read
How Zendesk customers gain value with ticketing and real-time support
Instant communication is the expectation when it comes to support, and when more than 53% of…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
6 min read
Using a smart knowledge base to unlock agent potential
Arm your agents with a smart knowledge base to help them become more efficient, more effective, and enjoy higher levels of satisfaction
Article
3 min read
Support your support with self-service
More than 20% of agent time is spent looking for info, but having a good knowledge…
Article
6 min read
Proven tips for retailers to make the most of this holiday shopping season
We spoke with a few ecommerce agencies to get their advice and quick tips on how merchants can be successful during this shopping frenzy
Article
3 min read
Providing automated self-service where customers (and agents) want it most
As customers trend towards becoming more self-sufficient, they’re becoming more accustomed to interacting with AI-powered tools for the support they need.
Article
8 min read
How to develop your customer service voice and tone: A guide
Customer service tone of voice comes down to attitude—that is, the quality or feeling in your voice expressed by the words you are using.
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