Customer support
Tips to set agents up for success and deliver better customer service.
Latest stories
Article
2 min read
The Zendesk Benchmark: how established companies win with digital transformation
When customers speak with companies, they want to do so with the same digital channels they…
1 min read
Getting started with Zendesk Guide: strategies and best practices
Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service,…
White Paper
7 min read
Key benefits of integrated phone support
Despite the rise of newer channels like social media and email, many customers still prefer the…
1 min read
Implement a world-class customer service solution
The decision to deploy new customer support software heralds an exciting new chapter in a company’s…
White Paper
5 min read
Rethinking customer service skills for the new era of retail
Customer experience is a front-and-center variable in the retail industry’s ongoing evolution. While experience-focused leadership positions…
Article
23 min read
How Slack changed the way we work by putting the customer experience first
Slack has changed the way teams and whole companies work
Article
1 min read
Say hello to Zendesk Explore
With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding…
Article
2 min read
Break free with Zendesk Sunshine™
It’s time break free from legacy CRM systems. Welcome to Zendesk Sunshine, our new open and…
7 min read
Keep video gamers happy with these 4 customer service tools
In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white…
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Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
3 min read
Personalize your interactions: The customer context tools you need
Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.
2 min read
Employee Satisfaction Survey Guide
We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,…
1 min read
Your guide to omnichannel support
Your door is always open, regardless of your business or support hours. Today’s customers ask questions…
Article
5 min read
13 strategies for becoming a customer-driven company
Most business leaders understand that focusing on customer needs plays a key role in whether a…
Article
25 min read
Beyond cookie butter: the secrets behind Trader Joe’s great customer experience
Repeat Customer podcast, episode 1 Trader Joe’s has some of the most loyal and vocal (not…
1 min read
The ROI case for omnichannel support
Offering support across multiple channels is becoming more popular than ever as companies seek new ways…
Video
The Zendesk omnichannel approach
When it comes to support, customers expect an open invitation. With Zendesk, you can give…
Article
1 min read
The age of the customer: How companies transform their customer experience with Zendesk
“The customer is always right” is a phrase that Zendesk takes very seriously. What a…
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