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Customer support

Tips to set agents up for success and deliver better customer service.


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23 min read

How Sephora created a futuristic, omnichannel customer experience

Repeat Customer podcast, episode 4 Cosmetics and beauty products might seem like a tactile pleasure best…

White Paper
2 min read

How live chat helps businesses and consumers

Shopping, paying bills, looking for information, getting advice, answering questions: If you do almost anything online…

Article
1 min read

The Zendesk Benchmark: how fast-growing digital natives can innovate and scale

Enterprise companies that have already adopted digital technology face a unique set of opportunities and challenges.…

Article
2 min read

The Zendesk Benchmark: how established companies win with digital transformation

When customers speak with companies, they want to do so with the same digital channels they…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

1 min read

Getting started with Zendesk Guide: strategies and best practices

Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service,…

White Paper
7 min read

Key benefits of integrated phone support

Despite the rise of newer channels like social media and email, many customers still prefer the…

1 min read

Implement a world-class customer service solution

The decision to deploy new customer support software heralds an exciting new chapter in a company’s…

White Paper
5 min read

Rethinking customer service skills for the new era of retail

Customer experience is a front-and-center variable in the retail industry’s ongoing evolution. While experience-focused leadership positions…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
1 min read

Say hello to Zendesk Explore

With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding…

Article
2 min read

Break free with Zendesk Sunshine™

It’s time break free from legacy CRM systems. Welcome to Zendesk Sunshine, our new open and…

7 min read

Keep video gamers happy with these 4 customer service tools

In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white…

Article
3 min read

Personalize your interactions: The customer context tools you need

Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.

2 min read

Employee Satisfaction Survey Guide

We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,…

1 min read

Your guide to omnichannel support

Your door is always open, regardless of your business or support hours. Today’s customers ask questions…

Article
5 min read

13 strategies for becoming a customer-driven company

Most business leaders understand that focusing on customer needs plays a key role in whether a…

Article
25 min read

Beyond cookie butter: the secrets behind Trader Joe’s great customer experience

Repeat Customer podcast, episode 1 Trader Joe’s has some of the most loyal and vocal (not…

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