Customer support
Tips to set agents up for success and deliver better customer service.
Latest stories
Article
3 min read
Virtually Human founder Chris Ebeling: Building the horse before the track
Don't wait until an idea is 100% baked if you believe in where it's going.
Article
5 min read
The role of AI in making CX more accessible and inclusive
Here's how AI will help the customer experiences you offer reflect the diversity of the customers you serve.
White Paper
Zendesk ROI case study: Lush
See how Lush used Zendesk to find retail success, realizing a 369 percent ROI.
State of Financial Services CX 2023
Get the latest research and expert tips on how to create game-changing financial services CX in 2023.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Infographic
AI in Retail: Transform your CX into your competitive edge
Discover how the power of AI can help retailers deliver conversational and personalized service at scale.
Article
6 min read
How AI is boosting agent intelligence—and evolving the CX team
Agents and AI must work hand in hand to deliver the kinds of experiences that keep customers coming back.
White Paper
Turbocharge your CX with Zendesk and AWS
Learn how to deliver faster retail customer service with Zendesk on AWS.
Infographic
Top trends to watch in Healthcare CX
See how leading healthcare companies are transforming their technology to deliver modern, secure experiences across many different stakeholder groups.
Article
10 min read
What is employee experience management? Best practices + benefits
Employee experience (EX) plays an important role in team performance. Improving EX can have added benefits for customers and productivity.
Article
9 min read
Every company needs to be thinking about generative AI—here’s why
Prepare to see massive changes in how customers find products, engage with companies, and experience brands–thanks to generative AI. In some cases, these changes are already taking place.
Article
2 min read
Build vs. buy: 5 reasons companies end up ditching their homegrown solutions for Zendesk
Amidst economic pressure, companies need to control costs. Buying CX software means you can benefit from best-in-breed capabilities without the cost of building them from scratch.
Article
2 min read
10 ways to boost retail customer engagement in 2024
Get the latest insights and expert tips on how to create best-in-class retail customer engagement.
White Paper
Gartner: 3 Ways AI Benefits Customer Service Organizations
A recent report from Gartner explains how customer service organizations can benefit from using AI to cut costs and add value.
Article
6 min read
Spring into action with new integrations
Spring is here–along with new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.
Article
5 min read
How AI can help manufacturers revamp their supply chains and be more sustainable
Discover how investing in AI solutions can help manufacturers become sustainable and drive growth.
Article
3 min read
How to use AI to cut customer service costs in financial services
Learn how to lower costs without sacrificing your customer experience.
Infographic
How to cut digital customer service costs in financial services
Tailor your customer service into tiers to reduce costs.
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.