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Tips to set agents up for success and deliver better customer service.


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1 min read

The Zendesk Benchmark: customer experience trends how-to guide

Your customers are comparing you to the best customer experience they’ve ever had—every time. It’s a…

Article
4 min read

Your customers are important--and so is their data

Security breaches pose real danger to fintech firms and their customers--so when evaluating customer service software, here's what should support leaders look for

Article
4 min read

5 trends to uncover in your customer service data

A whole lot of data comes out of support interactions. Here are five telltale signs that there's a trend involving your customers and the effectiveness of your customer support.

Article
3 min read

Solving your customer problems without causing more problems

What your agents experience and how they keep track of customer needs is the crucial difference between a business that works and one that works well

Article
5 min read

4 tips for springboarding from Tier 1 support

See how Leah Guest used her training ground in Tier 1 support as a jumping-off point for her current position as a Voice of the Customer Platform Coordinator at Zendesk

Article
4 min read

Innovate, explore and onboard with a sandbox

Developers have been playing in sandboxes since the '70s. Then and now, these controlled computing environments allow them to work free of real-world ramifications.

Article
4 min read

How businesses can benefit from proactive messaging

Businesses are more likely to build a real connection with proactive messaging that's personalized and strategically implemented

Article
6 min read

3 smart solutions to common customer service challenges

While every business is unique, growing businesses that prioritize customer experience often have a few common customer service challenges in common

Article
3 min read

Employees are customers, too: why building a better internal help desk matters

Focusing on customers' needs is crucial, but creating a rich employee experience can be just as important to a company’s long-term success

Article
5 min read

5 questions every IT leader should ask of their CRM platform

When IT leaders are deciding what they need out of a CRM platform, there are five…

Scalable self-service support: tailor-made for every company

Providing quality, flexible self-service has become a vital part of what Zendesk does. Industry leaders are…

Article
3 min read

Why AI will transform how customer service teams work

Artificial intelligence will upend how customer service teams work in ways that will have far-reaching ramifications for companies across the globe.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

White Paper
1 min read

Employee experience: How consumer expectations are shaping the workplace

The ubiquity of apps and service across many channels—phone and email, but also chat and platforms…

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5 fun facts about omnichannel support

Whether your support team is just ramping up or scaling operations globally, adopting an omnichannel strategy…

Article
2 min read

How to structure product support

Preparing agents and triaging tickets are especially important when it comes to structuring product support

Article
3 min read

Help your multilingual knowledge base thrive with AI

With customers all over the world opting to self-serve, turning your knowledge base into an international resource can have a big impact on your customers and agents—especially if you supplement it with AI

Article
3 min read

Enhancing the agent experience with contextual workspaces

Support agents don't benefit from clunky interfaces or confusing processes - to ensure that agents have everything they need at the right time, they need a contextual workspace

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