Customer support
Tips to set agents up for success and deliver better customer service.
Latest stories
Article
5 min read
3 top priorities in banking customer service
Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits
Article
1 min read
Big expectations, small businesses: What customers want in Australia
Good customer service experiences can result in more business from not just that customer, but also…
Article
4 min read
How is machine learning being used in customer service?
Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within…
Podcast
23 min read
How Chip and Joanna Gaines turned a hit TV show into Magnolia
Repeat Customer podcast, Season 2, Episode 7 Chip and Joanna Gaines were stars of the hit…
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Article
4 min read
'Many to many'—providing richer, scalable customer support in the Zendesk Community
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience
Article
5 min read
How to report across multiple channels
There are some basics to think about when it comes to using data to improve operations…
Article
5 min read
The benefits of owning your support community
The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more
Article
4 min read
Don't be afraid of change
Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources
Article
2 min read
Zendesk Duet: break down the silos between sales and support
Duet is a “super seat” that gives users access to both Sell and Support, enabling sales…
Article
4 min read
Three ways an AI-powered knowledge base changes the game
AI-powered knowledge bases have become vital to providing high-quality customer service--here's why
Article
1 min read
CRM Buyers Kit: Everything you need to know when buying Sales CRM
With more than 350 Sales CRMs on the market, choosing the right sales solution for your…
Article
14 min read
8 customer service standards to meet: A checklist
Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.
Article
5 min read
How we improved self-service for our customers
By improving our own customer service offerings, we aim to learn best practices we can pass along to our customers that enable them to do the same
Podcast
25 min read
How Hinge muted the gamification of dating
Repeat Customer podcast, Season 2, Episode 5 When dating app Hinge shifted its platform to mobile…
Article
8 min read
What's the difference between a help desk and a service desk?
Don’t know the difference between a help desk vs. a service desk? While these IT tools share similarities, they have distinct approaches to solving problems. Read our comparison guide to learn how they differ.
Article
6 min read
Unlimited support: How Vimeo's dedicated support engineer Zena Hirsch uplevels operations
Many support leaders pine for access to engineers who can build bespoke solutions. Then, there are those, like Zena Hirsch, who become the engineer they know their team needs.
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