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Customer support

Tips to set agents up for success and deliver better customer service.


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Article
13 min read

How help desk software solves support problems

When we say “customer expectations,” the word that comes to mind is “rising.” Or it should…

Article
9 min read

How to choose the best live chat software

Providing on-demand customer support has become the new norm. With 49% of customers viewing quick resolution…

Article
6 min read

Beyond "buy 10 get one free": What is customer loyalty?

What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty

Article
1 min read

Big expectations, small businesses: What customers want in Europe

Good customer service experiences can result in more business from not just that customer, but also…

1 min read

5 biggest gaps in customer service for midsize companies

Companies like Amazon and Uber have set the standard for customer service, which means that keeping…

White Paper
1 min read

5 biggest gaps in customer service for small businesses

The stakes are high for small businesses. Companies like Amazon and Uber have set the standard…

Article
4 min read

Values versus reality: surprising gaps in customer service

We all have blind spots. What companies perceive as excellent service does not always line up with the reality of the customer service they are delivering

Article
4 min read

Types of help desk software

Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk

Article
2 min read

Upgrade your Suite: Introducing Suite Ready partners

Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike

1 min read

Optimize your self-service with the right metrics

Analytics work hand-in-hand with your self-service, providing the data you need to build better experiences for…

Article
4 min read

Best practices for mastering change management

See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company

Article
3 min read

Making CX smarter and more personalized with Zendesk and AWS

We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Podcast
25 min read

How Flywheel upcycled boutique fitness and at-home classes

Repeat Customer podcast, Season 2, Episode 8 When SoulCycle co-founder Ruth Zukerman abruptly left her groundbreaking…

Article
4 min read

How your support team can nurture your community

As a Community Engagement Specialist, Brett Bowser applies years of hands-on customer-service skills to a different, and increasingly essential support experience

Article
3 min read

Dealing with customer requests

Expectations for customer service and support have never been higher. And they’re going up faster than…

1 min read

Make your work flow : 5 steps to scale your support operations

For growing businesses, effectively fielding every customer service inquiry becomes more and more challenging. Having the…

Article
1 min read

Big expectations, small businesses: What customers want

Good customer service experiences can result in more business from not just that customer, but also…

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