Customer support
Tips to set agents up for success and deliver better customer service.
Latest stories
Article
13 min read
How help desk software solves support problems
When we say “customer expectations,” the word that comes to mind is “rising.” Or it should…
Article
9 min read
How to choose the best live chat software
Providing on-demand customer support has become the new norm. With 49% of customers viewing quick resolution…
Article
6 min read
Beyond "buy 10 get one free": What is customer loyalty?
What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty
Article
1 min read
Big expectations, small businesses: What customers want in Europe
Good customer service experiences can result in more business from not just that customer, but also…
1 min read
5 biggest gaps in customer service for midsize companies
Companies like Amazon and Uber have set the standard for customer service, which means that keeping…
White Paper
1 min read
5 biggest gaps in customer service for small businesses
The stakes are high for small businesses. Companies like Amazon and Uber have set the standard…
Article
4 min read
Values versus reality: surprising gaps in customer service
We all have blind spots. What companies perceive as excellent service does not always line up with the reality of the customer service they are delivering
Article
4 min read
Types of help desk software
Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk
Article
2 min read
Upgrade your Suite: Introducing Suite Ready partners
Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike
1 min read
Optimize your self-service with the right metrics
Analytics work hand-in-hand with your self-service, providing the data you need to build better experiences for…
Article
4 min read
Best practices for mastering change management
See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company
Article
3 min read
Making CX smarter and more personalized with Zendesk and AWS
We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming…
Podcast
25 min read
How Flywheel upcycled boutique fitness and at-home classes
Repeat Customer podcast, Season 2, Episode 8 When SoulCycle co-founder Ruth Zukerman abruptly left her groundbreaking…
Article
4 min read
How your support team can nurture your community
As a Community Engagement Specialist, Brett Bowser applies years of hands-on customer-service skills to a different, and increasingly essential support experience
Article
3 min read
Dealing with customer requests
Expectations for customer service and support have never been higher. And they’re going up faster than…
1 min read
Make your work flow : 5 steps to scale your support operations
For growing businesses, effectively fielding every customer service inquiry becomes more and more challenging. Having the…
Article
1 min read
Big expectations, small businesses: What customers want
Good customer service experiences can result in more business from not just that customer, but also…
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