Customer support
Tips to set agents up for success and deliver better customer service.
Latest stories
Article
9 min read
Top 22 benefits of chatbots for businesses and customers
Not all bots are bad—when it comes to customer service, the benefits of chatbots are many. See how the technology can take your customer support to the next level.
Article
23 min read
Voice of the Customer (VoC): Streamline data collection + analysis to inform strategy
Are you truly listening to your customers? Use Voice of the Customer programs to gather feedback and improve the customer experience.
Article
2 min read
Expanding omnichannel support with WhatsApp
Companies that serve a global customer base are increasingly putting WhatsApp at the center of their omnichannel support programs
Article
7 min read
Lights, camera, integration
We’re putting a spotlight on our brand new cast of app integrations
Article
5 min read
How Bolt supports customers despite lightning-fast growth
With the omnipresent threat of competition nipping at Bolt’s heels, the ride-sharing company keeps its mission pretty simple: offer fast, simple, and effortless service. The goal is for riders and drivers to share a seamless experience that inspires loyalty on both sides
Article
4 min read
Here's what it takes to be a great customer service leader
Good customer service is quickly becoming a core value to companies and has never been more…
Article
5 min read
How moderators can make your community a better place
As community forums become essential tools for scaling support, it’s natural for companies to need some help keeping the conversation flowing. Here's why moderators are key to success.
Article
4 min read
Mizzen+Main brings service led retail to life with Sunshine
Being able to provide a top-of-the-line product is only half the battle. As the days progress and technology advances, so will our customers’ expectations
Article
6 min read
How service recovery programs can build customer loyalty
Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help
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Article
13 min read
What is customer empathy? Tips and importance
Customer empathy is the ability to see things from the customer’s perspective. Walking a mile in your buyers’ shoes can have big-time business value.
Article
3 min read
Time to team up: Zendesk’s new partner program
Zendesk's redesigned partner program is eminently flexible, helping partners drive customer engagement and deliver great customer experiences
Article
4 min read
What's the difference between real-time analytics and historical analytics?
Customer experience is the bottom line when it comes to decision making. But how do we know we’re making the right choice?
Article
4 min read
The 5 most important customer service techniques
Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time
Article
5 min read
Messaging apps are open for business
7 out of 10 consumers would like to message a business. Global messaging platforms have recognized the opportunity and have all opened their doors to messaging
Article
5 min read
Cultivate community for a better customer experience
A robust user community is a powerful combination of support, social networking, and communications that streamlines the customer experience across the board. Here’s how it can start driving results immediately.
Article
1 min read
How Homebridge scaled with Zendesk
As a fast-growing company, Homebridge attributes much of its success to superior customer service. Having customer…
Article
4 min read
Improving CSAT and ticket resolution with apps from the Zendesk Marketplace
Marketplaces are an incredible resource with nearly limitless possibilities, but they can be overwhelming and confusing if you don’t know what to look for
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