Customer support
Tips to set agents up for success and deliver better customer service.
Latest stories
Article
6 min read
Why negative reviews could be the source of your next customer
Looking at negative reviews purely as the enemy can blind you to their true potential. They're an opportunity to win back customers and enhance your brand’s reputation
Article
5 min read
The gift of productivity: 3 benefits of customer service team diligence
With customer-centric organizations turning to support agents' experience as the source of improved customer experience, productivity and team diligence are crucial
Article
9 min read
Customer community: Definition, benefits, and tips for building your own
A well-run customer community can be an invaluable resource to a company and its customers.
White Paper
1 min read
Engaged employees and collaboration: how internal help desks help
Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…
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Article
7 min read
5 ways financial services are banking on conversational customer support
Financial services are leaning into modern conversational experiences to manage their customer relationships
Article
3 min read
The 4 most important ways software impacts your customer experience
Customers may not be interested in your customer experience software – but your company absolutely should be
Article
15 min read
How to create a customer-centric strategy in 2024
Customer centricity is the ability to understand consumers and make business decisions based on their needs. It's putting the customer at the center of everything you do.
Article
11 min read
Deep learning vs. machine learning
Uncover the inner workings of machine learning and deep learning to understand how they impact the tools and software you use every day.
Article
1 min read
The Zendesk Customer Experience Trends Report 2020
Customer loyalty can help drive the success of a business, and the customer experience (CX) drives…
Article
2 min read
Synchronized service: Citizen and Bulova merge with CX in mind
When high-end watch companies Citizen and Bulova merged, they turned to Zendesk's Sunshine platform to ensure…
Article
2 min read
Use your IoT data to create a better customer experience
Paying attention to their IoT data can help companies foster deeper relationships with customers and create better experiences
Article
5 min read
Traveling this holiday season? You might be messaging a lot more than usual
Travel and hospitality brands are creating unique, scalable customer experiences using messaging
Article
15 min read
90 inspirational customer service quotes to motivate teams
Use these customer service quotes to inspire your teams to deliver exceptional CX—no matter what comes their way.
Article
6 min read
Maslow's hierarchy of needs for help center customization
To help businesses ensure they’re building meaningful help center experiences, we created a hierarchy of needs for help center customization best practices
2 min read
Download: The best hold music since 'Careless Whisper'
Did you know that the average person will spend 43 days of his or her life…
Article
4 min read
How support data influences customer experience
When customers interact with support agents, they’re feeding companies with incredible insights that can transform CX. It affects agent workflow, product roadmaps, and overall customer experience.
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