Customer support

Article
5 min read

What is digital engagement? + Customer engagement strategies

Learn how a digital engagement strategy can help your business create better customer relationships and boost your bottom line

Article
8 min read

Customer retention: How to keep customers happy and reduce churn

Find out how to craft a customer experience that can keep existing customers happy and reduce churn

Article
11 min read

7 steps of a successful change management process

Change is hard. The goal is to support, equip, and prepare your employees for change so you don’t have to expose your customers to what’s happening behind the scenes

Article
1 min read

Virtual events guide for startups

Businesses and startups alike around the world are rethinking how they work and meet, as well as how they reach out to their customers.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
3 min read

Conversations for better customer relationships

Support, sales, and marketing benefit from messaging strategies that boost customer satisfaction, retention, and engagement

Article
5 min read

The Zendesk ecosystem of partners is here to help

Though the world is going through some pretty dramatic changes, Zendesk and our ecosystem of partners are here to help with tools to keep your business moving forward

Article
12 min read

How to track consumer behavior (and why you should)

Track consumer behavior and leverage that data to create better, more personalized customer experiences.

Article
13 min read

A guide to customer satisfaction surveys: Top questions, examples, and templates

Asking the right customer satisfaction survey questions will provide key insights into what's working and what isn't so you can enhance the customer experience and increase retention.

White Paper
1 min read

Why (and how) small businesses should prioritize customer service

You’ve heard all the unhelpful disparities a hundred times. While some of them are true— owning…

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Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
2 min read

Helping to prepare your team: Getting the most from Zendesk

We've compiled a list of our product features and ideas to help your team continue to work effectively from home

Article
15 min read

What is a CRM database? The ultimate guide

Understanding how to create a CRM database shouldn’t be a mystery. In this post, we break down the benefits of a CRM database and what kind of data it should store.

Article
16 min read

Customer relationship management software: What is a CRM database?

Customer relationship management databases can help companies of all shapes and sizes improve its long-term customer relationships

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Article
3 min read

Boost agent productivity & customer happiness with a complete view of the customer

Customers have high expectations for the speed and quality of their support, and a poorly managed omnichannel environment isn’t just frustrating for agents, it’s ultimately frustrating for customers as well

Article
6 min read

Customer service analytics: Types, use cases, and benefits

How customer behavior informs how companies understand, collect and process customer service analytics, leading to sharper predictions about the future and actionable roadmaps.

Article
10 min read

What is customer engagement? Definition, strategies, and tips

Craft an effective customer engagement strategy to improve customer experience and build lasting relationships with your audience.

Article
6 min read

How online retailers are transforming the customer experience with conversational commerce

For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process

Article
5 min read

How data improves customer service

Data isn’t all schmaltz and talk, and more and more companies are adopting support strategies and CRM solutions where visible big data is fueling growth