Customer support
Tips to set agents up for success and deliver better customer service.
Latest stories
1 min read
Olala Homes scales its rental property business with Zendesk Support Suite
OIala Homes needed to elevate its customer support as its rental business grew--so the SMB turned to Zendesk Support Suite
1 min read
Insights to Explore: A change management guide
The role your data plays has probably evolved since your business has grown, which means it’s…
1 min read
How Sendcloud scaled smartly as it faced exponential growth
Sendcloud helps thousands of European SMBs optimize their online shops and connect to a host of international carriers. As Sendcloud's business grew, it turned to Zendesk Support Suite to improve agent efficiency and offer robust self-service options
Article
8 min read
11 help desk best practices for better internal support
These internal help desk management tips can help set up harmonious employee and user expectations around help desk response times.
Article
5 min read
How to navigate the lasting impacts of COVID-19 on customer support
Forget what you think you know about customer support, for now. In just a few short…
White Paper
1 min read
Gartner: Improve employee experience to drive improvements in customer experience
Industry leaders need to recognize exactly what kind of impact employees are having on a customer’s experience, and take direct steps to ensure that the employee experience is up to par
Article
6 min read
6 essential skills for successful change management
Managing change isn't just a normal part of business, it's a normal part of life. Here are 6 skills your team needs to navigate change successfully
1 min read
Why a good employee experience is the backbone of good customer experience
Delivering a great employee experience gives companies a leg up in executing excellent customer experiences, too.
Article
9 min read
A guide to building a knowledge base (+3 best practices)
Deliver exceptional service and form deeper connections with your customers by building a knowledge base.
Article
15 min read
Ask Me Anything: Adapting for COVID-19
Leaders from the Zendesk Business Continuity Leadership Team share how we adapted for the unprecedented COVID-19 pandemic and quickly mobilized our employees to work from home
Article
2 min read
Zendesk update: staying safe and working for you
Our top priorities are to keep our employees safe and to support the companies and customers that depend on Zendesk
Article
8 min read
Zendesk's Tech for Good partners create crucial COVID-19 resources
These organizations are using Zendesk tools to connect people with the information, care, and services they need
Article
12 min read
12 customer retention strategies you can copy
Retaining customers during times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty.
Article
5 min read
Inbound vs. outbound call centers: What's the difference?
Learn what makes an inbound call center and outbound call center different, and how they can benefit your business
Article
2 min read
What is a CDP? Customer data platform use cases, tips, and more
Learn how to use a CDP to align your customer service, marketing, and sales teams for a better customer experience.
Article
4 min read
Change management communications: 6-step guide
Learn how to communicate effectively and empathetically during times of organizational change
Article
6 min read
All aboard the integration train
This month brings quite a number of new integrations, mostly surrounding Sell, to better ease the workload of your sales team. Dive in
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