Customer support
Tips to set agents up for success and deliver better customer service.
Latest stories
8 min read
What is mobile experience?
Use these best practices to create a valuable, efficient, and convenient mobile experience that will keep your users engaged and loyal
White Paper
1 min read
Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement
Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine
Article
3 min read
Zendesk legal terms update 2020
Following the comprehensive improvements to our Master Subscription Agreement (“MSA”) that were announced last December, we continue to improve our MSA to make it shorter and easier to read
Article
7 min read
What is a customer engagement platform? Top platform features 2024
Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.
Article
6 min read
New integrations from Zendesk
New Zendesk app integrations are here. Learn all about how these new integrations can help your agents
Article
5 min read
We use self service to decrease ticket volume, and you can too
Improving your self service content can help you decrease ticket volume in times of crisis and beyond. Follow these steps to identify impactful changes.
Article
2 min read
Answer Bot® is here to help: Better comprehension, more languages, less effort
With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.
Article
6 min read
What is a mobile help desk?
Mobile help desk software can give agents the tools they need to do their job from anywhere with an internet connection
Article
6 tips for creating mobile-friendly emails
Mobile optimization is an important part of any business success strategy
Article
7 min read
SMBs can do more with less during times of change
Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.
1 min read
How the Junkyard Golf Club scales customer support wisely
The UK's Junkyard Golf Club went from a cheeky pop-up to a growing business--to scale its customer support, the company enlisted the Zendesk Support Suite
Article
9 min read
The best knowledge management system examples and types
Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
2 min read
Zendesk is FedRAMP authorized
Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data
Article
12 min read
How to start a call center (without breaking the bank)
What is a call center? Defined, it's a team of customer service agents that responds to incoming calls about customer issues. Here's how to start one.
Article
5 min read
Text support: get it right the first time
Including text support as part of your multichannel strategy is a great way to provide better…
Article
7 min read
What's a BPO call center and what does it do?
If your business doesn’t have the bandwidth to adequately handle all your inbound and outbound calls, you may want to consider outsourcing. Read on to learn how a BPO call center can step in
1 min read
1-Stop Connections keeps ports functioning by embracing the customer experience
For 1-Stop Connections, improving the customer experience for its customers in ports across the globe required adopting a new solution--Zendesk's Support Suite
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