Customer support
Tips to set agents up for success and deliver better customer service.
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13 min read
19 stellar FAQ page examples and how to create one (+ template)
FAQs are important customer-facing resources every business should have. Take a look at some FAQ page examples for inspiration to make your own.
Article
13 min read
Customer feedback: 7 strategies to collect and leverage it
Customer feedback is a goldmine of insights—if you know how to get it and use it well.
Article
5 min read
Never fear, integrations are here
Here are the newest integrations from Zendesk to help your team provide great experiences.
Article
23 min read
The 12 best call center software of 2021 (according to users)
Find out from real-life users what it’s like to use some of the most popular call center software.
Article
8 min read
Want to be a call center representative? Here's what you need to know.
Find out what you’ll be doing, what qualifications you’ll need, and how much you’ll make as a call center representative.
Article
12 min read
5 examples of bad customer service (and how to be great instead)
Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.
Article
13 min read
The ultimate guide to cloud computing for customer service teams
Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.
Article
9 min read
11 examples of customer testimonials to build credibility
Glowing testimonials from your customer will help you attract new business. From articles to podcasts to videos, these endorsements of your product or service will help you stay competitive.
Article
3 min read
What makes Zendesk champions of customer service
Everyone knows customer service is important. Or at least everyone should know. Because we are all…
Article
8 min read
Customer transparency: Why it matters and how to increase it
Here’s why customer transparency has become such a critical ingredient in building trust and loyalty.
Article
5 min read
How Project N95 streamlined its volunteer-staffed support using Zendesk
To date, Project N95 has provided more than six million units of PPE to healthcare workers throughout the U.S.
1 min read
The digital tipping point: How SMBs can accelerate CX success in 2024
Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.
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1 min read
The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021
Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.
Article
7 min read
Switching from live chat to messaging
You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.
Article
7 min read
Customer segmentation analysis: an actionable guide
If you’re working in customer service, then you know your customers better than anyone else at…
Article
14 min read
What is customer care? Definition, importance, and best practices
Investing in customer care can build lasting brand loyalty and boost customer satisfaction.
Article
4 min read
Employee experience: Internal help desks and the future of work
Employers must adjust to new ways of working so that employees have the tools they need to perform and collaborate effectively. Enter the internal help desk.
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