Customer support
Tips to set agents up for success and deliver better customer service.
Latest stories
Article
5 min read
How the ERC connects the landscape with people who can help save it
Global ecosystem restoration movement teams up with Zendesk to connect camps and make information accessible to all.
1 min read
The agility playbook—how larger firms can score a competitive advantage in CX
If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the…
1 min read
The SMB agility playbook—set yourself up for long-term success
This SMB agility playbook is full of original data and actionable insights tailored to the needs of small businesses.
Article
6 min read
3 ways community forums benefit businesses
Community forums are where your customers connect and collaborate. Learn how they can also help you provide better support and boost brand loyalty.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
5 min read
Knowledge is power—and vital for safety
When a refugee arrives in a new country their material belongings may be few, but they…
Article
10 min read
What is customer advocacy? Definition and strategies
Customer advocates can be true partners for your sales and support teams. Here’s how to build a brand advocacy program and foster a loyal customer base.
Article
11 min read
What is customer experience design? Benefits, examples, and tips
A well-designed customer experience helps brands develop meaningful relationships with buyers, secure repeat purchases, maintain a positive reputation, and improve internal processes.
Best practices for conversational customer service
Companies are gravitating towards conversational customer support for the same reasons customers are: it's fast, personal, convenient, and secure.
Article
6 min read
What is agent experience? (+ why it's good for customers, too)
Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…
Article
5 min read
What are data silos? Why they’re a problem + how to fix your business silos
Data silos make life harder for support agents and customers alike. Learn how to free siloed data and improve CX.
Article
3 min read
Zendesk obtains HDS certification
Zendesk has obtained a Health Data Hosting (HDS) certification, demonstrating our commitment to protecting personal data.
Article
9 min read
How to use Facebook Messenger for customer service
Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.
Article
9 min read
5 ways to cultivate loyal customers through social media
5 social media strategies for improving customer loyalty and connecting with customers of all ages. Develop deeper relationships with your customers and show them what your business is all about.
Article
5 min read
Get your monthly integration fix here
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales team.
Article
3 min read
Zendesk legal terms update 2021
As a service-first company, we update our terms and policies on an annual basis. Here's a summary of the key updates.
Article
7 min read
How business texting can lead to better customer service
Business texting is using channels like SMS and WhatsApp to deliver personalized, convenient, and scalable customer service.
Article
8 min read
What does a customer service manager do? Key responsibilities and skills
Learn what it takes to become a successful customer service manager, and get tips from business leaders on how to land the role.
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