Customer support
Tips to set agents up for success and deliver better customer service.
Latest stories
Article
3 min read
The new face of user groups—and 3 reasons to consider joining
User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.
Article
6 min read
A 3-pronged approach to creating (and scaling) legendary customer service experiences
To consistently deliver the types of experiences today’s consumers expect, leverage innovative CX analytics, QA data, and individualized agent coaching.
Article
7 min read
The 3 keys to successful automated brand interaction
The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we go back to the basics and unpack what it takes to lay the right foundation for automated brand interaction.
Article
3 min read
5 ways to create better employee experiences in healthcare
Empowered employees deliver better care faster. Learn how to create a work environment where your team can thrive.
Article
4 min read
3 ways healthcare companies are improving customer experience
Quality customer service in health care is more important than ever. Here’s how to stay ahead of the curve.
Zendesk for Healthcare: Transforming patient and employee experiences
Support teams can connect with patients, providers, and customers across the healthcare journey. Learn how.
Zendesk for Manufacturing: Customer service that powers lifetime customer value
Discover how to connect all of your customer data to create better CX and boost your bottom line.
Article
4 min read
New integrations are in bloom
New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
Article
6 min read
Beyond the bubble: How 3 brands are using live chat differently
Learn how successful brands are evolving their live chat strategy and turning browsers into buyers.
Article
3 min read
How to unlock growth with the Zendesk Suite
Customer experience is the new driver of business growth. Read on to learn how you can set up for success.
Article
10 min read
What is customer rapport? (+8 ways to build it)
Establish customer rapport to create stronger connections with your audience and improve retention.
Article
5 min read
Improve customer experiences with AI and conversational service
To produce the personalized experiences that keep customers coming back, companies must first navigate a unique set of challenges.
Article
16 min read
11 customer retention metrics every support team should track
Make sure customers stick around by regularly measuring customer retention metrics and leveraging key insights effectively.
Article
6 min read
Why CX teams need automated privacy tools
Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.
Article
7 min read
How customer success operations improves customer service
Customer success operations (CS Ops) can take your customer service—and team performance—to the next level.
Article
4 min read
Spring ahead with new integrations
Step into spring with new Zendesk app integrations. Learn all about how these new integrations can help out your sales and support teams.
Article
8 min read
Scaling with CX is more important than ever. Here’s how to take advantage
As industries change, company growth is top of mind. Scaling through customer experience can be the catalyst you need.
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