Customer support
Tips to set agents up for success and deliver better customer service.
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Article
6 min read
No sweat, new integrations are in
New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
Article
6 min read
Why fintechs need to deliver superior digital customer service right now
What is digital customer service, and why does it matter to fintechs? We provide expert tips and examples for improving your CX strategy.
Article
6 min read
How ecommerce brands use conversational AI to reduce customer effort
No customer wants a simple exchange to feel difficult. Learn why ecommerce brands are looking toward conversational AI as the solution.
Article
7 min read
What is customer education? The ultimate guide
Customer education empowers customers to adopt your products and reduces time to value. Learn how to start a customer education program.
Article
5 min read
Incoming: Hot, fresh integrations
New Zendesk app integrations are here. Learn all about how these new integrations can help your sales and support teams.
Article
8 min read
How to build the best customer success team in 11 steps
If you don't invest in your customers' success, you can't expect them to invest in yours. Learn how to build an effective customer success team to nourish long-term customer relationships.
Article
6 min read
What is high-touch customer service? (+ how to deliver it)
Deliver a high-touch customer service experience to build and retain meaningful relationships with your audience.
Article
6 min read
Startup growth-hacking strategies are not one-size-fits-all
The best startups growth "hack" is building on a solid foundation. Check out these top tips for getting the unsexy things right first.
Article
5 min read
How to help customer service teams in multichannel selling
Multichannel selling is a best practice for ecommerce businesses. But how can your customer service team deal with incompatible systems on sites like Shopify, Amazon, eBay, and Walmart at the same time?
Article
7 min read
What is community software? (+3 reasons to use it)
Community software is a platform that allows users to interact and share information online. Here’s how businesses can use it to empower their customers and build a loyal following.
Article
8 min read
What is a customer base? 9 strategies to build and grow it
A customer base is an audience that buys products or services from a business. Learn how businesses build customer bases to support stable growth.
1 min read
Conversational data orchestration for smart, seamless CX
Get a quick introduction to conversational data orchestration powered by Zendesk.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
2 min read
Zendesk legal terms update 2022
As a service-first company, we update our terms and policies on an annual basis. Here's a summary of the key updates.
Article
3 min read
Rain or shine, new integrations are in season
No matter the weather, new Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
Article
8 min read
Welcome to the CX community: A 5-step guide for new members
Tymeshift's head of community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.
White Paper
1 min read
3 ways to deepen trust and build relationships through personalization
Learn how to get personal with comprehensive customer information and build trust across any and every channel.
1 min read
How to use Zendesk for IT
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.
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