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Tips to set agents up for success and deliver better customer service.


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6 min read

No sweat, new integrations are in

New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.

Article
6 min read

Why fintechs need to deliver superior digital customer service right now

What is digital customer service, and why does it matter to fintechs? We provide expert tips and examples for improving your CX strategy.

Article
6 min read

How ecommerce brands use conversational AI to reduce customer effort

No customer wants a simple exchange to feel difficult. Learn why ecommerce brands are looking toward conversational AI as the solution.

Article
7 min read

What is customer education? The ultimate guide

Customer education empowers customers to adopt your products and reduces time to value. Learn how to start a customer education program.

Article
5 min read

Incoming: Hot, fresh integrations

New Zendesk app integrations are here. Learn all about how these new integrations can help your sales and support teams.

Article
8 min read

How to build the best customer success team in 11 steps

If you don't invest in your customers' success, you can't expect them to invest in yours. Learn how to build an effective customer success team to nourish long-term customer relationships.

Article
6 min read

What is high-touch customer service? (+ how to deliver it)

Deliver a high-touch customer service experience to build and retain meaningful relationships with your audience.

Article
6 min read

Startup growth-hacking strategies are not one-size-fits-all

The best startups growth "hack" is building on a solid foundation. Check out these top tips for getting the unsexy things right first.

Article
5 min read

How to help customer service teams in multichannel selling

Multichannel selling is a best practice for ecommerce businesses. But how can your customer service team deal with incompatible systems on sites like Shopify, Amazon, eBay, and Walmart at the same time?

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
7 min read

What is community software? (+3 reasons to use it)

Community software is a platform that allows users to interact and share information online. Here’s how businesses can use it to empower their customers and build a loyal following.

Article
8 min read

What is a customer base? 9 strategies to build and grow it

A customer base is an audience that buys products or services from a business. Learn how businesses build customer bases to support stable growth.

1 min read

Conversational data orchestration for smart, seamless CX

Get a quick introduction to conversational data orchestration powered by Zendesk.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
2 min read

Zendesk legal terms update 2022

As a service-first company, we update our terms and policies on an annual basis. Here's a summary of the key updates.

Article
3 min read

Rain or shine, new integrations are in season

No matter the weather, new Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.

Article
8 min read

Welcome to the CX community: A 5-step guide for new members

Tymeshift's head of community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.

White Paper
1 min read

3 ways to deepen trust and build relationships through personalization

Learn how to get personal with comprehensive customer information and build trust across any and every channel.

1 min read

How to use Zendesk for IT

Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.

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