Customer support
Tips to set agents up for success and deliver better customer service.
Harnessing AI-powered efficiency for deeper customer connection—with Lush’s Naomi Rankin
With their special blend of AI efficiency and a personal touch, Lush is delivering better support for their customers and their business.
Latest stories
Article
4 min read
No time to waste: 5 AI tactics to scale customer service without adding headcount
Customer engagement rates are about to explode, surging fivefold as customers increasingly reach out over digital…
Article
4 min read
Lead your call center into the AI era with Zendesk voice
Artificial intelligence is poised to revolutionize the way brands interact with their customers. In fact, by…
Article
2 min read
Capgemini and Zendesk: Making personalised customer experience a reality
(Zendesk partner guest article originally published on Capgemini Insights) Capgemini’s Intelligent Customer Interactions solution leverages Zendesk…
Article
2 min read
Top 35 customer service and support podcasts for 2024
Explore the top 35 customer service podcasts—get to know the latest trends, tips, and strategies in customer support.
Article
7 min read
Words! What are they good for?
In this Cybersecurity Awareness Month special, we take a deep dive into the top cybersecurity terms you need to know.
Podcast
2 min read
Improving operations through customer-centricity with Wine.com’s Addie Wallace
In this episode of the Conversations with Zendesk podcast, Addie Wallace of Wine.com talks about personalizing the customer experience and the importance of customer feedback.
Article
The next big Zendesk AI drop: A leap into the future of customer and employee experience
Generative AI, intelligent workforce tools, and employee experience are at the forefront.
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