Sales trends
With more time spent talking to customers and less time dealing with data entry, the future's looking bright. See what industry leaders are keeping an eye out for when it comes to the future of sales.
Latest stories
Article
10 min read
Virtual leadership: Managing sales teams remotely
In a digital-first environment, sales managers have had to develop new ways to connect with and empower their reps.
Article
15 min read
Conversational marketing: Answering your 9 biggest questions
A Zendesk expert shares everything you need to know about using messaging and chatbots to generate leads and engage customers.
White Paper
1 min read
The Zendesk Sales Trends Report 2021
Sales organizations are increasingly turning to digital and remote-enablement technologies to deal with a shift in the market. Learn more about 2021 sales trends.
Infographic
How SMB sales teams are keeping up in 2020
Let’s take a look at how SMB sales teams are adapting to keep up.
Article
3 min read
Changes to SMB sales cycles better position teams for the challenges ahead
Sales cycles for smaller teams had long been changing, even before a global pandemic transformed everything…
Article
4 min read
How to boost your sales success rate with live chat
Chat provides a direct line between a rep and their prospective customers. Sales teams can use chat to generate leads, improve sales conversion rates, and identify upsell opportunities
15 min read
Inside sales vs. outside sales: What are the key differences?
Learn the differences between inside and outside sales—and the responsibilities, skill sets, and tools for each—so you can adopt the right sales model for your business.
Article
7 min read
Sales pipeline management: a 7-step plan
The basic idea of sales pipeline management is to estimate the upcoming sales you’re aiming to…
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