Retail
Resources for how to keep retail and e-commerce customers happy.
Latest stories
Article
9 min read
How "The Great Compression" can lead to better retail CX
Retail’s digital tipping point is a blessing in disguise.
Article
4 min read
How social advocacy is shaping retail consumer trends
Research reveals that, for the first time, consumers’ new leading value is equality.
Article
9 min read
The hottest CX trends for retailers are anything but trendy
Amidst industry upheaval, a focus on the customer experience is a mainstay.
White Paper
1 min read
Customer service trends in media and entertainment
Customer trust and loyalty is hard-won and easily lost. As media and entertainment companies continue to…
White Paper
1 min read
Meeting the advanced challenges of modern retail CX
The retail industry is undergoing a massive shift. Customers are demanding best-in-class digital and in-store experiences…
Article
2 min read
Synchronized service: Citizen and Bulova merge with CX in mind
When high-end watch companies Citizen and Bulova merged, they turned to Zendesk's Sunshine platform to ensure…
Article
6 min read
Marketing for real (and retail) holidays: Should you do it? How? Also, when?
Should your business get in on multi-billion-dollar holidays like this Black Friday? It’s worth considering—see how (and why) it's done
Article
4 min read
Mizzen+Main brings service led retail to life with Sunshine
Being able to provide a top-of-the-line product is only half the battle. As the days progress and technology advances, so will our customers’ expectations
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