Phone
Latest stories
Article
2 min read
Phone support do's and don'ts
In the world of customer service, voice support still holds steady as a channel that customers…
Article
2 min read
Talk it out: introducing Advanced Voice, our new phone support product
In a world where customer relationships can make or break your business, it’s important that your…
Article
5 min read
The best hold music since 'Careless Whisper'
Most companies' hold music is unlistenable. Here's how to make yours better.
Article
5 min read
Creative ways to keep customers entertained while they wait
Waiting for support or assistance is something that customers hate, but companies can make the wait…
Article
1 min read
Tip of the week: tips on Zendesk Voice from Zendesk Support
At Zendesk Support, we use Zendesk Voice to take inbound support calls and make outbound calls…
Article
3 min read
Pick up the phone!
Email isnt going anywhere. Your customers use it, and will continue to use it for the…
Article
1 min read
To whom am I speaking?
79% of customers still prefer to use the phone when contacting customer service. To increase customer…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.