Phone
Article
5 min read
Inbound vs. outbound call centers: What's the difference?
Learn what makes an inbound call center and outbound call center different, and how they can benefit your business
Article
5 min read
Onboarding a business process outsourcer? Follow the four "Ts"
If you don’t get your BPO team onboarded quickly, and fully trained on your processes, product, and voice, you risk delivering sub-par service to your customers
Article
11 min read
What is average handle time (AHT) and how do you calculate it?
Average handle time (AHT) is a customer service metric that measures the average length of a customer's call. Use it to improve operational efficiency.
Article
7 min read
How Strava cracked mobile support and engagement
Strava creates fiercely loyal customers using a single, cross-device communication flow. Here's how they do it.
Article
7 min read
Building real relationships through technology
Read our customer spotlight on BombBomb to learn why the company switched from Zendesk—and why they came back
Article
4 min read
Introducing Textback, born in our hackathon
Phone-tree, or IVR, administrators can now add a text-back option for callers needing support. And it all came about at the Zendevian Cup, our annual hackathon.
Article
5 min read
6 Reasons why every call center should use an integrated ticketing system
Despite major improvements in other realms of customer service, many companies are using outdated technology and…
Article
2 min read
On hold no more: top 5 benefits of a callback service
No one likes calling a company only to be put on hold. In fact, according to…
Article
2 min read
5 tips for training call center agents
Did you know that agent demeanor is even more important to consumers than fast resolution or…
Article
2 min read
Improving phone support efficiency
Moving to a phone support solution that’s integrated with all your other support channels—like Zendesk Talk—can…
Article
1 min read
Introducing our new ebook: Getting started with Zendesk Talk
To help teams provide—and continue to improve—great phone support, we’re excited to share our new eBook…
Article
4 min read
Announcing Text: adding SMS support to Zendesk Talk
More people use phones than laptops or desktop computers. And texting—which is a lower commitment than…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
15 min read
20+ techniques to provide good phone customer service
What makes a good customer service call? Get our best phone customer service tips for increasing satisfaction and brand loyalty.
Article
6 min read
Taking the heavy lifting out of moving—and support
Living by an ‘innovate or die’ mentality, the founders of Dorm Room Movers adopted Zendesk early…
Article
4 min read
6 easy steps to trial Zendesk Talk
Whether it’s to resolve complex support issues or to receive personalized service, many people appreciate companies…
Article
1 min read
Tip of the week: Porting numbers into Zendesk Voice
For the best audio quality and overall Voice experience, we highly recommend that you port any…
Article
2 min read
Phone support do's and don'ts
In the world of customer service, voice support still holds steady as a channel that customers…
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