Chat and messaging
Learn how to personalize conversations across your customers' favorite channels.
Employee communication guide: 5 tips to improve it
Effective employee communication is vital to increase productivity, improve employee service, and ensure security—especially in a hybrid world. Read our blog to learn how to enhance it.
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Chatbot quality assurance (QA): Definition, importance & more
Quality assurance helps to make sure customer service chatbots function effectively, improve customer experience, and boost operational efficiency.
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1 min read
What is asynchronous messaging + how does it work?
Asynchronous messaging lets customers start, pause, and resume conversations at their convenience. Read on to learn how to optimize it with AI.
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2 min read
ChatGPT vs. Bard
ChatGPT and Google Bard provide similar services but work in different ways. Read on to learn the potential benefits and limitations of each tool.
Increasing efficiency with Agent Workspace
Increased customer satisfaction, more efficient agents, and better conversational experiences. That's Agent Workspace.
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2 min read
Engage, deflect, or convert? How Proactive Messages drive better conversational experiences
Proactive Messages help deflect tickets, convert leads, and create better conversational experiences for customers.
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6 min read
What is a conversational interface?
Conversational user interfaces (CUI) allow humans to interact with applications with natural language. Here's how businesses can use them in customer service for more immersive, personalized experiences.
1 min read
Zendesk AI: Unlocking the power of AI across your entire service experience
At a time of sky-high customer expectations, staffing shortages, and economic uncertainty, AI helps customer service teams scale—and stay nimble.
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