Leadership voices
Tips and strategic advice from our leadership team.
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Article
8 min read
Should you hire for potential and attitude, or experience?
Hiring can be an exciting yet challenging task. On one hand, hiring typically signifies expansion and…
Article
17 min read
Tackling difficult topics head on: A conversation with Amy Gallo
The author of the HBR Guide to Dealing with Conflict and a contributing editor at Harvard…
Article
8 min read
Innovation requires everyone in the band
It would be amazing if every employee at every company was having regular eureka moments about…
Article
14 min read
Take care of yourself, your team, and your customer—in that order
The four components of customer anger I outlined last week—the situation, its ramifications, baseline stress, and…
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Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
8 min read
The startup spouse: a view from the other side of bed
Over half a million people become entrepreneurs in the United States each month. That’s a lot…
Article
9 min read
How to choose the right partner. Technology partner, that is.
Finding the right technology partner for your business means identifying a solution that you can afford, trust, and treat as an extension to your in-house team.
Article
8 min read
The art of the unbiased interview
You may think you know how to conduct an unbiased interview, but chances are you've slipped…
Article
11 min read
Radical Candor: be a better boss by saying exactly what you think
Giving an employee candid feedback can be challenging. By using the Radical Candor concepts, the process…
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