Leadership voices

Tips and strategic advice from our leadership team.

Latest stories

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IWD 2023: Celebrating women around the world who are championing equity

This year’s theme for IWD is “Embrace Equity”—and that’s exactly what these women at Zendesk are enabling and empowering others to do.

Diversity, equity, & inclusion

Article
5 min read

Here's how customer service teams are actually using AI

From bots to automated workflows under the hood, Generative AI tools for customer service driving higher productivity, happier agents, and satisfied customers

Article
10 min read

Closing the gender gap in customer service leadership roles

Women show up as the antidote to burnout and champions of DEI and advancement into leadership roles—even as the gap in burnout between men and women has nearly doubled in the past year.

Diversity, equity, & inclusion

Article
4 min read

Strategies for ‘going extreme’ and staying at the top: A CX Moment with Sarah Robb O’Hagan

Zendesk chatted with executive, activist, and entrepreneur Sarah Robb O’Hagan on what it takes to stay at the top of your game while taking your organization’s customer experience to the next level.

Introducing the world’s most complete CX solution for the AI era

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7 min read

Big questions, big answers: What’s top of mind for CX leaders in 2021

3 key lessons for running a business in a post-pandemic world, and why it's so important to build resilience into your systems and social capital within your workplace

Article
7 min read

Empowering organizations to empower women: How can we #ChooseToChallenge this IWD?

For International Women’s Day on March 8th, the theme is #ChooseToChallenge, prompting both men and women around the world to call out gender bias and inequality when they see it.

Diversity, equity, & inclusion

Article
8 min read

Hone your storytelling skills for effective leadership

Storytelling is an art and skill that only a handful of leaders wield effectively. Like so many so-called “soft skills” that have long been undervalued, storytelling is rarely taught as part of a career curriculum.