Knowledge management

Article
3 min read

5 benefits of turning know-how into knowledge

To build and maintain a great knowledge base, the best people to “hire” are the ones that use the knowledge day in and day out

Article
3 min read

Knowledge is power—the many knowledge management system benefits

Learn about the many knowledge management system benefits

Article

Tip of the week: improve your Help Center with dynamic content

In the latest tip of the week, I'm going to show you how to create a…

White Paper
4 min read

Do you really need a technical writer for your knowledge base?

Building a knowledge base for internal reference or customer self-help is a long-term commitment. You not…

The best things in life are free

Like our demos.

Article
3 min read

Knowledge bases and forums: what's the difference and does it matter?

Customers today expect to be able to come to your website and discover the information they’re…

Infographic
1 min read

Self-service: do customers want to help themselves?

Studies of customer feedback tell us that more and more customers prefer self-service over contacting a…

Article
2 min read

Improvements in search for more intelligent self-service

Recent studies tell us that more and more customers prefer self-service over contacting a support agent;…