IT

White Paper

How IT leaders can eliminate siloed service and deliver enhanced employee experiences

Experts warn of decreased employee satisfaction. Here’s how businesses can take action.

Report: IT leaders tackle new challenges with security, AI, and CX

Discover new insights and data from 1,200 IT leaders about AI, data privacy, and CX strategies.

Article
4 min read

The future of work for IT teams is supporting hybrid workforces

IT teams don’t always get the credit they deserve for keeping the company running smoothly; they also don’t always have the tools they need to work effectively and provide a seamless experience.

White Paper
1 min read

Futurum report: How investing in the right digital solution improves CX

Futurum Research reveals why leading brands are investing in new technology and how the Zendesk platform sets itself apart from other enterprise solutions.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

3 min read

Deliver better customer and employee experiences with Zendesk and Amazon AppFlow

We’re excited to announce that Amazon AppFlow now allows teams to easily create bi-directional data flows with Zendesk for smarter customer and employee experiences.

Article
5 min read

CX is at a digital tipping point—here’s what IT leaders can prepare for

As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.

Article
6 min read

Why tech leaders must focus on both the customer and employee experience

Colleen Berube, CIO and SVP of Operations at Zendesk, had been on the job a little…